Refining Search in Knowledge Portal
1 min
This knowledge is intended to guide and suggest the best ways of searching in the Knowledge Portal.
- ο»ΏConnectors between terms (Boolean logical operator):ο»Ώ
- AND (+): it is possible to search with more than one word, prioritizing one of them, in the result. Adding the positive sign "+" in front of the word, it'll be prioritized, for example, ticket +delegate;
- NOT (-): it is possible to refine (reduce) the result, including words to be excluded from the list. E.g.: Request -Incident.
- ο»ΏVary how to write a word, for example:ο»Ώ
- Request
- Requesting
- It is possible to search for a part of the word: Reque
- ο»ΏUse synonyms:ο»Ώ
- Generate
- Create
- ο»ΏSearch for the exact phrase:ο»Ώ
- Put the phrase you want with commas.
- For example, "How to delegate a ticket"
- ο»ΏNavigate through the folders and click on one with the subject you wantο»Ώ
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