Register Service Continuity Strategy
The Continuity Registration is a process that passes through several phases. The second phase of this process is the Requirements and Strategy, where it will be define the vital functions, business impact analysis, risks evaluation and continuity strategy. This functionality allows registering the IT service continuity strategy.
In this screen, a green stripe is presented, informing the percentage of functions contemplated to the executive summary, and a red stripe informing the percentage of the vital functions not contemplated to the objective.
Before getting started
Make sure there is a defined service in a Portfolio and Catalog Management process;
First, register the Continuity Registration, the policy and continuity project already defined, the vital functions, business impact analysis and continuity risks evaluation.
Also, previously register the threat and the threat category, both linked to each other, as well as the risk and risk category.
It is equally necessary to have registered the automatic actions of Incident, Request, and Procedures about the Event Management.
Procedure
- Access the functionality through the main menu Processes > Continuity Management > Continuity;
- Find the continuity you want to link the continuity strategy and click on "Advance";
- In Requirements and Strategy, click on "Continuity Strategy";
- Complete the fields necessary;
- Click on "Select Vital Function" to search and link the vital function you want;
- Click on "Services" of the vital function to view the services linked to it;
- Click on "Scenarios" to view the scenario linked to it. Then, click on the icon “+” of the scenario to view its information;
- Still in the scenario screen, click on the tab "Treatment Plans" and then on "Use recovery measure" and/or "Use as a response to risks". After this, it will be added to the IT service continuity Strategy screen the response measure to define;
- Click on "Save".
What to do next
After registering the service continuity strategy, register the Continuity plan, part of the third phase of the complete registration of Continuity, called Implementation.