Register Ticket Related
3 min
In the related ticket, you can only create a sub-request through the original request and view it after creation.
Before getting started
Make sure to previously register the ticket, the employee, and unit;
And to also have permission to register the ticket.
Procedure
- Access the main menu Processes > Ticket Management > Ticket;
- To create a related ticket:
- Click on the ticket you want and select "Create related ticket" in the menu More Options;
- Complete all necessary fields and click on "Save".
- To view the related ticket:
- In the Ticket column, search for the ticket that made the relationship, click on the toggle button (placed on the upper right side of the screen) and then on the "Related Ticket" tab.
⚠ Attention!
The tickets related to not having their own flow, it will be automatically closed, as well as the closure of the ticket origin.
Regardless of whether the parent ticket is reopened or remains closed, its related tickets cannot be reopened, since they do not have their own flow.