Registering Service Activity
2 min
This feature provides a variety of actions, such as including, changing, and deleting the activities of a service (request and/or incident).
Before getting started
It is necessary to register previously:
The portfolio, group, configuration items, contract, and calendar.
Procedure
- Access the main menu Processes > Portfolio and Catalog Management > Portfolio;
- Choose the Service Portfolio and click on "Advance";
- In the "Service Catalog" tab, choose a service and click on "Advance";
- To create an activity of Request, click on the "Requests" tab;
- Click on "New Service Request" and complete all mandatory fields;
- Click on "Save";
- Click on "Link Service Request";
- To create an activity of Incident, click on the "Incidents" tab;
- Click on "New Incident" and complete all mandatory fields;
- Click on "Save";
- Click on "Link Incident".