Registering Template of Change
1 min
This functionality is intended to register a template to facilitate the opening of similar new changes.
Procedure
- Access the main menu Processes > Change Management > Change;
- In the "Register" tab, complete the necessary data (Name, contract, requester, title, model of change, description, group, change advisory board, urgency, impact, priority and select the configuration item and knowledge to link to the template). Remember that there are different types of change:
- Default Change: it is a change that is previously pre-approved by the Change Management and already has accepted and established procedures;
- Normal Change: it is a change that follows a normal flow of evaluation, approval, and authorization;
- Emergency Change: it is a change in a service that pretends to emergency repair an error in the IT service.
- Click on "Save".