Service Level Requirement
3 min
The Service Level Requirement (SLR) is the requirement of a client for an IT service, based on the business objectives and it's used to negotiate the service level targets.
This feature provides a variety of actions, such as including, changing, and deleting a service level requirement.
Before getting started
To register a service level requirement,
It is necessary to register previously an employee.
Procedure
- Access the Service Level Requirement functionality through the main menu Processes > Service Level Management > Service Level Request;
- Click on "New";
- Complete all necessary data;
- Click on "Save".
What to do next
Click on "Search" to check the requirement.