The platform has mechanisms to measure the satisfaction of users who are using a service. The survey functionality allows you to apply surveys to users in different contexts. 

In addition, it is possible to promote searches by sending notifications via e-mail or on the Service Portal (Smart Portal).

Learn about a platform that offers advanced features for evaluating user satisfaction and conducting surveys. Discover how this platform enables seamless communication through email and the Service Portal, streamlining the search process.

Creating Ticket via Twitter

Surveys and Feedback

Attendance Satisfaction

Docs - CITSmart 8 - EN

What is CITSmart ?

Introduction to Platform

Release Policy

Release Notes

Comparison of Versions

Version 8.0.0.0

What is New on CITSmart?

Untitled

Navigation and User Interface

Setting System URL

Creating Profile Access

Employee Registration

Home Panel

Initial Settings

Portfolio and Catalog

Service Level

Release 

Demand 

Knowledge 

Change 

Problem 

Configuration 

Event 

Capacity 

Availability 

Continuity 

Financial

Incident and Request

Overview of the Processes 

CITSmart Cloud Architecture

Authentication

Safety Recommendations

Creating Calendar

Language and Region

Data and Import

Data Management

Configuring CITSmart Environment

System Parameters

Customizing Fields 

Configuring E-mail Account

Registering Questionnaire Category

Automation

Log's and Auditing 

Mobile

Introduction to Platform Administration

Reviewing Comments in Knowledge Portal

Knowledge Portal

Experience Center

Service Portals

Smart Portal

Add-Ons

Automation and Operation

Communication and Notification

Contract Management

Mobile and Field Service

Project Management

Reports

Smart Analytics

Social Network

Aditional Features

Additional Features