This functionality is intended to present some functionalities for the Event Management, which allows viewing charts, monitoring, and searching for Event Occurrences.

To have access to all possibilities of viewing the event options, Make sure to have a server with EVM and Mongo applications functional and communicable with ITSM.

Learn how to access and utilize the Event Management functionality, including viewing charts, managing events, and searching for event occurrences. Get step-by-step instructions on accessing features through the main menu and searching for specific events

Search Event

The Event Center

View Event

Docs - CITSmart 8 - EN

What is CITSmart ?

Introduction to Platform

Release Policy

Release Notes

Comparison of Versions

Version 8.0.0.0

What is New on CITSmart?

Untitled

Navigation and User Interface

Setting System URL

Creating Profile Access

Employee Registration

Home Panel

Initial Settings

Portfolio and Catalog

Service Level

Release 

Demand 

Knowledge 

Change 

Problem 

Configuration 

Event 

Capacity 

Availability 

Continuity 

Financial

Incident and Request

Overview of the Processes 

16 Processes

CITSmart Cloud Architecture

Authentication

Safety Recommendations

Creating Calendar

Language and Region

Data and Import

Data Management

Configuring CITSmart Environment

System Parameters

Customizing Fields 

Configuring E-mail Account

Registering Questionnaire Category

Automation

Log's and Auditing 

Mobile

Introduction to Platform Administration

Reviewing Comments in Knowledge Portal

Knowledge Portal

Experience Center

Service Portals

Smart Portal

Add-Ons

Automation and Operation

Communication and Notification

Contract Management

Mobile and Field Service

Project Management

Reports

Smart Analytics

Social Network

Surveys and Feedback

Aditional Features

The Event Center

Before getting started

Procedure