Using Smart Analytics (BI) to generate Reports
3 min
According to Wikipedia, Business Intelligence "comprises the strategies and technologies used by enterprises for the data analysis of business information. BI technologies provide historical, current, and predictive views of business operations".
ο»ΏCITSmart Analytics is the BI solution for CITSmart data analysis. With this feature, you can create numerous graphs, dashboards, and tables with data information registered in the instance.
Before getting started
It is necessary to have the BI application installed, configured, and communicable with your CITSmart instance.
Procedure
- Access the functionality through the main menu Processes > Reports > Smart Analytics;
- Select one potion in the tab Cubes (default: Change Requests, Releases, Tickets);
- In the Measures tab, select a type of measure to use in the report, when clicking on it, it will be added to the Measure field of the dashboard;
- In the Dimensions tab, it is available the options that will serve as a database of the report. Select and drag an option into one of the boxes of measurements and dimensions on the dashboard: Columns, Rows, and Filters;
- On the right side of the dashboard, you can configure the report in several table and chart formats;
- To change the position of the measurement units in the table/graph, click on the detail button available in each dashboard measurement box;
- To export the report, click on "Export" and select the (PNG and PDF) format;
- After finishing the report, click on βSave queryβ.
Units available
Dimension | Objective |
|---|---|
Activity | It presents the activities that were created within the instance |
Date | Provides day, month, year, bimester, quarter, semester |
Executor Group | Group Code/ID, name of executor group |
Group Solver | Code/ID, name of solver group |
Locality | It presents the location of the requester |
Priority | It presents the ticket priority |
Requester | It presents the name of the requester |
Responsible | It presents the name of responsible |
SLA Status | It presents SLA status |
Service Level Agreement | It presents code/ID and SLA |
Source | It presents the source of the attendance |
Technical | It presents the technical name |
Ticket Status | It presents the code/ID and ticket status |
Unity | It presents the code/ID and the unit of the requester |