Verify Service Availability
2 min
This functionality is intended to verify the CIs availability group.
Before getting started
The verification of this availability requires the previous registration of the availability group. It is also necessary to link the calendar, the service level agreement of type "availability" and the cost per hour of unavailability to the configuration item, the configuration item group and the service contract.
Procedure
- Access the functionality through the main menu Processes > Availability Management > Availability;
- Click on the tab Service;
- Click on “+” symbol located on the Filters area, to search for the CI group you want;
- The desired amount of items can be added to the verification;
- Verify the information in Availability per period, total availability and unavailability occurrence, through the period filters;
- To download the total availability table and/or the unavailability occurrence, click on "Save table" available in each area.