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Operational Limits

Currently, CITSmart operates properly within the following usage limits, considering the recommended hardware configurations described in the document System Requirements.

Recommendations and Limits for Installation On-Premises:

Database Connections:

Up to 1200 simultaneous connections between the application server and the database server.

Tickets:

Opening of up to 200 tickets (incidents or requests) per minute.

Analysts or Requesters interacting with CITSmart through browser sessions:

Up to 100 sessions operating simultaneously.

Automated Systems that interact via Web Services or Other Integration Methods (eg.: telephony, monitoring systems, legacy systems, others):

Up to 50 sessions operating simultaneously.

Jobs:

Up to 5 jobs running simultaneously, as long as they do not use, consume or access the same resources or business rules.

🖊 Note: We recommend the installation or expansion of a clustered environment if its operation exceeds the limits indicated above.

⚠️ Attention!

It is important to note that these limits are not cumulative. Exceeding any of them may cause degradation or an inappropriate product experience.

For further questions please contact technical support.