Parametrization - System

the " system " parametrization is used to change the characteristics change the characteristics about the system authentication, inform the system url, the several directories system authentication, inform the system url, the several directories (ged, log, temporaries), define the home screen, validate buttons permission define the home screen, validate buttons permission (save, delete and search), activate system log activate system log (audit), define the language preference and others define the language preference and others procedure access the functionality through the main menu parametrization > system ; define the value of the parameters (attributes); click on " save "; the list below presents the " system " parameters and the purpose of each one of them \# name possible values purpose additional guidance 0 source information source configuration (for data federation) (eg 0) information source configuration (for data federation) if you do not enter the parameter value, you cannot export the configuration management database (cmdb) from the "configuration item management" screen 15 internal ged (eg y or n) y or n inform if the electronic document management used is internal note currently the only way to use electronic document management is internal by setting 'y' to the internal one, the system will create the folder defined by parameter 18 and will create a subfolder with the company id and another subfolder named 'a' the electronic document management files will be written to these folders if the 'n' value for the internal ged is informed, the files will not be saved correctly, will not be saved in the correct location, and will not be encrypted 16 internal ged in database (eg y or n) y or n inform if the electronic document management (ged) used is internal to the database not applicable 17 external ged treatment class inform the external ged class (electronic document management) not applicable 18 ged directory (eg windows c /gedcitsmart) e g windows c /gedcitsmart define the directory for manipulation of the electronic document management (ged) files if you do not enter the ged directory, electronic document management will not work because it uses the directory for file encryption 19 company name enter the company name not applicable 22 authentication method (1 personal, 2 ldap) (eg 1) e g 1 define which authentication method will be used in the system 1 (own) or 2 (ldap) if the ldap authentication method is changed from 1 (own) to ldap, then there must be a synchronization between ldap and citsmart citsmart , at that time it is common to have duplication of employees and users in the database, which can cause problems in authentication and access profile 32 db database schema name (eg postgres public) e g postgres public enter the name of the database schema that will be used by the application not applicable 33 system access url enter the url system access if you do not enter the system url correctly, some features will behave unexpectedly, for example, reports will not be generated 44 upload directory of the repositor path(eg windows – c /temp ) e g windows c /temp inform the directory to store the files that will be uploaded if you do not enter the directory correctly, you will not be able to attach the files to the system 46 citsmart citsmart home screen? (options sd = smart decisions, sp = smart portal, ec = centro de experiência) set the citsmart citsmart home screen not applicable 48 validate button permissions (save, delete and search) (eg y or n) y or n set if it will validate the access permission of the buttons save, delete, and search if it is, the access permission to the buttons (save, delete, and search) defined in the access profile will be validated not applicable 52 enable logging on the system (eg 'true' or 'false') e g true or false enable audit log on the system not applicable 53 types 'cit log' (log file), 'db log' (save in the database) set the system log type "cit log" (logfile) or "db log" (save in the database) if the log type is "cit log", the log file is saved to a directory (defined in parameter 54) if the log type is "db log", it will be saved to the database not applicable 54 path of the folder that will be the log file (eg linux /var/tmp/) e g linux /var/tmp/ inform the directory (folder) to store the log files (cit log) when you set the value 'cit log' to parameter 53, you must define in this parameter the directory where the log file will be stored if you do not enter the directory, the log files (cit log) will not be stored 55 name of the log file (eg log citsmart) e g log citsmart define the name for the log file the log files will be saved with the name as defined in the parameter not applicable 56 extension of the log file (eg txt) e g txt define the extension of the log file the log files will be written with the txt extension, as defined in the parameter not applicable 66 default system language (eg en) e g en = english set the default language to be used in the application not applicable 70 show xml import and export buttons in the menu bar (eg y or n default 'y') y or n (default s) define whether the xml import and export buttons are displayed on the menu registration screen if "y" is entered, the "generate xml" and "update menus" buttons for xml import and export will be displayed in the "menu registration" screen if you do not enter the parameter value, the system default value will be set "y" (yes) 71 parameter to read the default xml file from menus (eg y or n default 'y') y or n (default y) enable reading of the xml file from menus if enabled, the menu xml file will be read when the application starts if you do not enter the parameter value, the system default value will be set "n" (no) 117 enter the path to save the table logdata define the directory to store the logdate tables if you do not enter the directory correctly, you will not be able to store the logdate tables 118 default contract id for call opening inform the identification number (id) of the contract to perform the opening of incidents/requests through the portal if you do not enter the value of the parameter, it is not possible to open the incident/request via the portal 131 set the number of items that will be listed in the searches (default 10) define the amount of data that will be listed per page in the system search screens there is no negative impact if you do not enter the parameter value, the system default value is used 10 135 access profile id to be used as administrator enter the identification number (id) of the access profile that will be used as the administrator for the validation of itsm citsmart citsmart updates only users related to the access profile defined in this parameter can access and validate the ctsmart itsm version update not applicable 136 default url logo of reports (eg http //www citsmart com br/imagens/logopadraoreel png http //www citsmart com br/imagens/logopadraoreel png ) enter the url of the image that will be used as a logo in the reports not applicable 198 path of the folder that will be the database log file (eg linux /var /tmp/) inform the directory (folder) to store the database log files if you do not enter the directory, you will not be able to store the database log files 219 enable automatic data migration enable/disable the data import routine to run automatically with the parameter enabled, it will enable a thread that will be executed, which in addition to decreasing performance, can write error messages in the system logs if the data import is not correctly registered if you enter "n", it will not automatically import data 223 e mail configuration of the citsmart citsmart support e g suporte citsmart\@citsmart com mailto\ suporte citsmart\@citsmart com set the citsmart citsmart support email that will be displayed in the information bar note the system allows you to add one or more support e mails not applicable 224 phone configuration of the citsmart citsmart support e g +55 (61) 3966 4349 set the citsmart citsmart support phone number to be displayed in the information bar note the system allows you to add one or more support phone numbers not applicable 225 email configuration of the citsmart citsmart support login screen e g suporte citsmart\@citsmart com mailto\ suporte citsmart\@citsmart com set the citsmart citsmart support email to be displayed on the login screen note the system allows you to add one or more support e mails not applicable 226 phone configuration of the citsmart citsmart support login screen e g +55 (61) 3966 4349 set the citsmart citsmart support phone number to be displayed on the login screen note the system allows you to add one or more support phone numbers not applicable 235 use autocomplete in the unit field on the employee and unit screens (y or n default 'n') y or n (default n) set if the screen object for the drive field will be an auto complete (value = y) or a checkbox (combobox) (value = n) change how the user selects the unit in the service request, problem registration, and request for change screens this parameter will not reflect the unit field of the service request screen 244 home screen message enter a message that will appear on the system login screen when the parameter is not configured, the default message will be displayed on the login screen 254 api key for use of google services enter the key that registers the consumption of google services not applicable 266 default calendar id set the default calendar for use in task recovery filters not applicable 271 enter the city of installation of the system enter the name of the city that will appear in the system reports not applicable 275 always keep the system in english? y or n (default n) set if the system language will be in english only not applicable 276 url power bi report inform the url of the power bi tool for building dynamic reports for itil processes when you enter the url of the tool, when you access the "power bi manager reports" functionality, the reporting tool will be displayed if you do not enter the parameter value, you will not have access to the power bi tool 277 allow the registration of an employee with the same name? values "y" for "yes" and "n" for "no" default "n" y or n (default n) define if the registration of an employee will be allowed with a name similar to another employee when its value is "y", the system allows the user to register an employee with the same name as another employee already registered, but with a different id it also makes the id field mandatory when the value "n" is entered, the system does not allow a user with a name similar to another registered user to be registered if the value for the parameter is not set, the value "n" will be automatically set by the system 278 maximum file size, in bytes, for upload default \[1073741824] limit the number of bytes that can be uploaded per file in the system attachment screens the size of the file that will be loaded in the attachments screens on service request, problem, change, release, continuity, and bi control panel will be limited 297 disables sending system emails (values "y" or "n" default "n" y or n (default n) disables all system email submissions not applicable 318 list of file extensions that can not be attached (for more than one extension, separated by semicolons) list of file extensions that cannot be attached not applicable 319 enable remote access url to open remote access screen not applicable 320 category id gallery for uploading the images added in the editor (eg 1) e g 1 set the gallery id that will be used to upload images added in the editor not applicable 331 enable google maps api y or n activate google maps api not applicable 334 path to start logo (eg /citsmart/path/logo png) e g /citsmart/path/logo png it allows the login screen logo to be changed not applicable 335 path to portal logo (eg /citsmart/path/logo portal png) e g /citsmart/path/logo portal png it allows the portal logo to be changed not applicable 336 path to the system logo (eg /citsmart/path/logo system png) e g /citsmart/path/logo sistema png it allows the system logo to be changed not applicable 337 make the 'physical location' field mandatory in the y or n service register (default n) make the 'physical location' field mandatory in the service register not applicable 341 contact setup for ombudsman on the login screen it allows informing the telephone/e mail of the ombudsman, information that will appear in the login screen of the system not applicable 344 ombudsman default url for screen logo it allows informing the link of a logo to the ombudsman screen not applicable 345 ombudsman reporting service id it allows informing the code of the denunciation activity of a portfolio used in the opening of an ombudsman ticket not applicable 346 ombudsman complaint service id it allows informing the code of the complaint activity of a portfolio used in the opening of an ombudsman ticket not applicable 347 ombudsman suggestion service id it allows informing the code of the suggestion activity of a portfolio used in the opening of an ombudsman ticket not applicable 348 ombudsman user login for authentication it allows informing the user requester used in the opening of an ombudsman ticket not applicable 349 ombudsman contact origin id it allows informing the origin code of the call used in the opening of an ombudsman ticket not applicable 370 enable automatic email authentication via token it allows you to turn on or off the system's ability to receive token authentication not applicable 378 the minimum amount of registries that determines the generation of the report in the background e g from 50 000 registries set a limit from which reports will be generated in the background it causes reports on the advanced search screen to be generated in the background and when they are ready, a notification is sent to the user with a download link to the file 383 enable login domain listing e g citsmart com\ariadner borges it allows to show or hide the list of domains on the login screen for security reasons if the parameter is enabled, and the user enters a domain, the domain will be changed to type if the user has typed a domain and changed the listing, the typed domain will also be changed not applicable 384 query timeout to webservice data query "default 0" maximum waiting time for the query response using webservice data query the time set in the system is in seconds 0 to 2 147 483 647 seconds 385 enable related request creation as copy y or n it allows seeing the "create related request by copy" button on the internal service request screen this button will open the screen to create a related request by copying the description, requester, attachments, related knowledge, and configuration items from the main service request not applicable 390 default unit id unit id that will be assigned to the user registered in the profile not applicable 400 smart analytics – url schema gen parameter deprecated from version 9 0 not applicable 401 smart analytics – external url path to bi access not applicable 402 anuva assistant – external url path for external access to anuva not applicable 403 use sso login authentication y or n it allows using single sign on to login to the system not applicable 405 machine learning configuration it allows using machine learning to open calls note this parameter is found in the " citsmart citsmart parameters" feature not applicable 409 ldap attribute representing the immediate superior of the user not applicable 449 user session time (in minutes) e g 120 minutes set expiration time for application sessions include in minutes the value you want for the session duration after that, you need to disconnect and reconnect to the system, so the system will look for the new default for the session expiration time 450 enable anuva assistant y or n whether or not to enable anuva in citsmart citsmart workflow the parameter reflects directly on the external smart chat (experience center and smart portal) and the internal button in the system header where the button is shown to talk to anuva table 1 parameters list