Parametrization - Telephony

the " telephony " parametrization allows defining whether to enable the integration of web services with telephony defining whether to enable the integration of web services with telephony , to inform the identification number of the requested service, to inform the identification number of the requested service, among other possible actions in order to configure the use of telephony in citsmart citsmart procedure access the functionality through the main menu parametrization > telephony ; define the value of parameters (attributes); click on " save "; the list below presents the " telephony " parameters and the purpose of each one of them \# name possible values purpose additional guidance 281 enable webservice for integration with telephony values "y" or "n" default "n" y or n (default n) define whether to enable web services integration with telephony if the value for the parameter is not set, the value "n" will be automatically set by the system 282 should telephony launch a child request regarding viewing information for an existing request? values "y" or "n" default "n" y or n (default n) set whether to enable the automatic launch of a child service request, which is being viewed or executed, by the web service "view request" if the value for the parameter is not set, the value "n" will be automatically set by the system 283 service id of information request about an existing request y or n enter the identification number (id) of the service request, which will be used to launch the child request about the information visualization of an already existing request not applicable table 1 parameters list