Comparison of Versions

support, management processes, features, integrations & security citsmart platform 7 citsmart platform 8 web application \ ballot box with check \ ballot box with check iphone app \ ballot box with check \ ballot box with check android app \ ballot box with check \ ballot box with check support citsmart platform 7 citsmart platform 8 telephone \ ballot box with check \ ballot box with check online support \ ballot box with check \ ballot box with check knowledge base \ ballot box with check \ ballot box with check video tutorials \ ballot box with check \ ballot box with check management processes citsmart platform 7 citsmart platform 8 portfolio management \ ballot box with check \ ballot box with check service catalog management \ ballot box with check \ ballot box with check service level management \ ballot box with check \ ballot box with check change management \ ballot box with check \ ballot box with check arrows counterclockwise release management \ ballot box with check \ ballot box with check arrows counterclockwise knowledge management \ ballot box with check \ ballot box with check arrows counterclockwise assets and configuration management \ ballot box with check \ ballot box with check arrows counterclockwise event management \ ballot box with check \ ballot box with check ticket management \ ballot box with check \ ballot box with check arrows counterclockwise problem management \ ballot box with check \ ballot box with check continuity management \ ballot box with check \ ballot box with check availability management \ ballot box with check \ ballot box with check capacity management \ ballot box with check \ ballot box with check demand management \ ballot box with check \ ballot box with check features citsmart platform 7 citsmart platform 8 agile project management – simple \ no entry sign \ new tasks management with kanban \ ballot box with check \ ballot box with check experience center with users \ no entry sign \ new warnings / escalation \ ballot box with check \ ballot box with check arrows counterclockwise chat \ ballot box with check \ ballot box with check arrows counterclockwise knowledge portal \ ballot box with check \ ballot box with check arrows counterclockwise dashboards and customized reports \ ballot box with check \ ballot box with check citsmart neuro application \ ballot box with check \ ballot box with check arrows counterclockwise mobile and citsmart go \ ballot box with check \ ballot box with check arrows counterclockwise contract management \ ballot box with check \ ballot box with check project management \ ballot box with check \ ballot box with check workflow management \ ballot box with check \ ballot box with check arrows counterclockwise dynamic builder of reports \ ballot box with check \ ballot box with check surveys and feedback \ ballot box with check \ ballot box with check arrows counterclockwise management dashboard \ ballot box with check \ ballot box with check service portal \ ballot box with check \ ballot box with check api \ ballot box with check \ ballot box with check customized forms \ ballot box with check \ ballot box with check arrows counterclockwise widgets \ no entry sign \ ballot box with check anuva application ai \ no entry sign \ new smart analytics \ no entry sign \ new integrations citsmart platform 7 citsmart platform 8 nágios \ ballot box with check \ ballot box with check zabbix \ ballot box with check \ ballot box with check ibm watson \ no entry sign \ new asterisk \ ballot box with check \ ballot box with check ldap/ad \ ballot box with check \ ballot box with check saiku \ no entry sign \ new e mail \ ballot box with check \ ballot box with check security citsmart platform 7 citsmart platform 8 https \ ballot box with check \ ballot box with check subtitle icon description \ ballot box with check has \ arrows counterclockwise improvement \ no entry sign doesn't have \ new new feature what's new? what's new? change management in this version, the change process has been renewed, providing an easier usage of the feature it is possible to manage the phases of the change in an understandable and uncomplicated way, by concentrating them in an agile management interface release management in this version, the functionality was reshaped in order to make it easier to use, characterized by a more intuitive interaction the difference of the previous version is presenting a sequence of phases of the release in a more logical and uncomplicated way, adding resources to organize and improve the management of activities, by concentrating, in a single place, all the efforts to make the changes knowledge management in this update, the knowledge management has been improved so that the user, who does not have a login and password, can also get access to the knowledge base information; in addition to that, the searching in the knowledge portal/user guide has become more effective with the use of tags assets and configuration management the asset and configuration management, regarding the cmdb, there was a visual redesign of the layout, thus allowing the user to have better control of the entire process of managing configuration items ticket management in this update, the ticket management, in addition to tasks already achievable in the previous version, acquired a new layout in the registration of service, with new groups of features, giving users greater agility agile project management – simple citsmart citsmart 's new task oriented tool brings the idea of simplifying the whole lifecycle of a task/service in one place as its name suggests, simple seeks to streamline even more the daily life of an organization, with greater and better visualization of a process and control of those involved experience center with users in this version, citsmart citsmart innovates by providing users the possibility of customizing, with the characteristics of their organization, a portal with the information necessary for the proper functioning of the company this is done in a simple and accessible way, allowing the client greater autonomy within the system warnings / escalation the escalation feature has been redirected into the request and incident feature, and the layout has been redesigned, thus simplifying the escalation rule registration and its management chat in this version, besides going through a reformulation, the use of artificial intelligence ( anuva anuva ) was incorporated into the chat feature, in order to enable automatic attendance, without the need for human interaction knowledge portal version 9 presents a more inclusive knowledge portal with more efficient searches it is possible, henceforth, for a user to access the functionality without being logged into the system and search for articles with more refined filters, such as tags (keyword) citsmart neuro application in this update, the neuro neuro application engine has been enhanced to enable the generation of various features, such as the creation of complex forms, widgets, advanced flow building, among others mobile and citsmart go citsmart citsmart , always connected with the needs of its clients, launches a new application called " citsmart go ", which allows the management of attendances made by field technicians in offline mode, allowing the clients to make their work in an uninterrupted manner workflow management in this version, several functionalities have been implemented to allow the creation and maintenance of flows, in a faster and more versatile way in addition, it is possible now to import bpmn flows and use subprocesses surveys and feedback it is now possible to create questionnaires and apply them in different scenarios (internal and external surveys) and also in the evaluation of services customized forms this feature has been completely redesigned, which makes it possible to quickly create forms anuva application | artificial intelligence it was developed to analyze data from cognitive intelligence in order to optimize the management of processes, such as ticket management, change management, and knowledge management smart analytics it allows the integration with the saiku tool, which enables fantastic analysis of the citsmart citsmart experience data, allowing the creation of dashboards, panels, and reports ibm watson integration with the ibm watson solution, allowing the usage of cognitive intelligence in citsmart citsmart workflows ldap/ad this feature has been improved, enabling the collection, through attributes, of various information made available in the active directory saiku integration of saiku with citsmart citsmart analytics