21min

Comparison of Versions

Support, Management Processes, Features, Integrations & Security

CITSmart Platform 7

CITSmart Platform 8

Web Application

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iPhone app

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Android app

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Support

CITSmart Platform 7

CITSmart Platform 8

Telephone

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Online Support

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Knowledge Base

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Video Tutorials

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Management Processes

CITSmart Platform 7

CITSmart Platform 8

Portfolio Management

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Service Catalog Management

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Service Level Management

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Change Management

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Release Management

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Knowledge Management

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Assets and Configuration Management

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Event Management

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Ticket Management

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Problem Management

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Continuity Management

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Availability Management

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Capacity Management

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Demand Management

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Features

CITSmart Platform 7

CITSmart Platform 8

Agile Project Management – Simple

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Tasks Management with Kanban

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Experience Center with Users

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Warnings / Escalation

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Chat

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Knowledge Portal

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Dashboards and Customized Reports

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Citsmart Neuro Application

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Mobile and CITSmart GO

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Contract Management

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Project Management

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Workflow Management

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Dynamic builder of reports

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Surveys and Feedback

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Management Dashboard

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Service Portal

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API

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Customized Forms

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Widgets

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Anuva Application - AI

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Smart Analytics

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Integrations

CITSmart Platform 7

CITSmart Platform 8

Nágios

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Zabbix

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IBM Watson

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Asterisk

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LDAP/AD

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Saiku

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E-mail

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Security

CITSmart Platform 7

CITSmart Platform 8

HTTPS

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Subtitle

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Description

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Has

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Improvement

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New feature

What's new?

Change Management

In this version, the change process has been renewed, providing an easier usage of the feature. It Is possible to manage the phases of the change in an understandable and uncomplicated way, by concentrating them in an agile management interface.

Release Management

In this version, the functionality was reshaped in order to make it easier to use, characterized by a more intuitive interaction. The difference of the previous version is presenting a sequence of phases of the Release in a more logical and uncomplicated way, adding resources to organize and improve the management of activities, by concentrating, in a single place, all the efforts to make the changes.

Knowledge Management

In this update, the Knowledge Management has been improved so that the user, who does not have a login and password, can also get access to the knowledge base information; in addition to that, the searching in the Knowledge Portal/User Guide has become more effective with the use of tags.

Assets and Configuration Management

The Asset and Configuration Management, regarding the CMDB, there was a visual redesign of the layout, thus allowing the user to have better control of the entire process of managing configuration items.

Ticket Management

In this update, the Ticket Management, in addition to tasks already achievable in the previous version, acquired a new layout in the registration of service, with new groups of features, giving users greater agility.

Agile Project Management – Simple

CITSmart's new task-oriented tool brings the idea of simplifying the whole lifecycle of a task/service in one place. As its name suggests, Simple seeks to streamline even more the daily life of an organization, with greater and better visualization of a process and control of those involved.

Experience Center with Users

In this version, CITSmart innovates by providing users the possibility of customizing, with the characteristics of their organization, a portal with the information necessary for the proper functioning of the company. This is done in a simple and accessible way, allowing the client greater autonomy within the system.

Warnings / Escalation

The escalation feature has been redirected into the Request and Incident feature, and the layout has been redesigned, thus simplifying the escalation rule registration and its management.

Chat

In this version, besides going through a reformulation, the use of artificial intelligence (Anuva) was incorporated into the chat feature, in order to enable automatic attendance, without the need for human interaction.

Knowledge Portal

Version 9 presents a more inclusive Knowledge Portal with more efficient searches. It is possible, henceforth, for a user to access the functionality without being logged into the system and search for articles with more refined filters, such as tags (keyword).

CITSmart Neuro Application

In this update, the Neuro application engine has been enhanced to enable the generation of various features, such as the creation of complex forms, widgets, advanced flow building, among others.

Mobile and CITSmart GO

CITSmart, always connected with the needs of its clients, launches a new application called "CITSmart GO", which allows the management of attendances made by field technicians in offline mode, allowing the clients to make their work in an uninterrupted manner.

Workflow Management

In this version, several functionalities have been implemented to allow the creation and maintenance of flows, in a faster and more versatile way. In addition, it is possible now to import BPMN flows and use subprocesses.

Surveys and Feedback

It is now possible to create questionnaires and apply them in different scenarios (internal and external surveys) and also in the evaluation of services.

Customized Forms

This feature has been completely redesigned, which makes it possible to quickly create forms.

Anuva Application | Artificial Intelligence

It was developed to analyze data from cognitive intelligence in order to optimize the management of processes, such as Ticket Management, Change Management, and Knowledge Management.

Smart Analytics

It allows the integration with the Saiku tool, which enables fantastic analysis of the CITSmart Experience data, allowing the creation of dashboards, panels, and reports.

IBM Watson

Integration with the IBM Watson solution, allowing the usage of cognitive intelligence in CITSmart workflows.

LDAP/AD

This feature has been improved, enabling the collection, through attributes, of various information made available in the active directory.

Saiku

Integration of Saiku with CITSmart Analytics.



Updated 20 Jan 2022
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