Release Notes - 2020

version 9 1 2 22 (2020/12/03) before downloading this version, check the guidelines in the following document https //archbee doc uploads s3 amazonaws com/pu5vmc 2tw3gqx4ly5xp7/bb5wdh43odcpnm3et8tts guidance about version citsmart 91222 zip welcome to citsmart citsmart version 9 1 2 22 this version presents the following items number type description 10176 correction lookup component correction incident 5800 correction error correction when limiting a select with top command welcome to neuro 1 3 6 1 the version presented has the following correction(s) number type description 10476 correction \[my 5802] neuro side menus not working properly version 9 1 2 13 (2020/11/03) before downloading this version, check the guidelines in the following document https //archbee doc uploads s3 amazonaws com/pu5vmc 2tw3gqx4ly5xp7/alv9ku5ttqkxuljgqanf4 guidance citsmart 91213 zip welcome to citsmart citsmart 9 version 1 2 13 this version features the following items number type functionality description 10005 corrective system corrections in the audit 10008 corrective ticket mgmt correction in the visualization of the sla to be combined 10011 corrective webservice improvement in telephony webservice regarding user session 10012 corrective ticket mgmt correction in the rendering of neuro forms 10013 corrective ticket mgmt correction in viewing a ticket 10019 corrective ticket mgmt correction when updating the list without responsible 10022 corrective ticket mgmt correction in the recovery of tickets for comments 10023 corrective webservice correction of the mechanism for websocket telephony with neuro 10031 corrective ticket mgmt correction in reclassified comment records 10034 corrective ticket mgmt correction in viewing the ticket requester's information 10035 corrective webservice include information about the ticket created in the new telephony modal 10044 corrective chat correction to advance canceled/closed ticket chatcall flow 10047 corrective ticket mgmt \[my 5540] – correction in sending e mail at the end of the service 10051 corrective ticket mgmt \[my 5317] problem with query that is not being filtered according to group 10052 corrective ticket mgmt not listing tickets for user who has only 'i can comment' permission 10056 corrective ticket mgmt \[my 5405] intermittent error while attempting token approval 10057 corrective portfolio mgmt \[my 5351] record button problem when editing a portfolio 10058 corrective ticket mgmt \[my 5339] error creating ticket via email reading 10061 corrective chat \[my 5450] error starting a chat conversation 10065 corrective ticket mgmt check for error when searching through the advanced search 10083 corrective ticket mgmt correcting slatype internationalized key on request occurrence 10093 corrective ticket mgmt handle closing transactions in transacitioncontrolerimpl 10097 corrective ticket mgmt correction of message "please wait, loading " in the audit 10098 corrective ticket mgmt treat null pointer in the ocorrenciasolicitacaoneuro class 10178 corrective flow field creation for scheduling rhino script executions 10204 corrective portfolio mgmt correction in the exclusion of incident cause in the portfolio 10211 corrective system correction when adding an image to the image gallery 10216 corrective portfolio mgmt correction in the mandatory field in the portfolio 8542 corrective ticket mgmt displaying comment responses in csv export 8589 corrective ticket mgmt display the names of attachments in the ticket creation history 9320 corrective ticket mgmt include information on inclusion and exclusion from business processes 9826 corrective system removal of the sequenceblock 9839 corrective problem mgmt \[my 5160] error adding problem portfolio 9890 corrective ticket mgmt \[my 5408] correcting error when displaying contract name when viewing ticket 9915 corrective problem mgmt error when unlinking problem portfolio contract 9955 corrective ticket mgmt \[my 5403] check audit failure when reporting ticket reclassification 9949 corrective ticket mgmt \[my 5352] check delegation history that is not shown in the ticket history tab 9965 corrective ticket mgmt check that is not showing the reason for the reclassification in history 9968 corrective system \[my 5338] slowness in the vns environment when listing ticket queue 9957 corrective ticket mgmt \[my 5121 5180 5163] error inserting attachment in subticket created by copy 9959 corrective ticket mgmt \[my 5172] ticket screen pagination going to zero welcome to neuro 1 3 5 1 the version presented has the following correction(s) number type description 100175 corrective correction in internationalization in a clustered environment 10049 corrective \[my 5357] failed to validate button permissions, even with user with permission 9751 corrective \[my 5153] check that files that have names with special characters are not uploaded version 9 1 (2020/09/14) welcome to citsmart citsmart version 9 1 this version presents the following items number type functionality description 9635 corrective release mgmt fixed the reopening icon display on the release's advanced search screen 9594 corrective change mgmt error in the change listing due to the active flag created in the work item table 9607 corrective ticket mgmt failure in the advanced search 5089 corrective ticket mgmt error in the reading of the requester email 5002 corrective project registration failed to search for roles of the project registration 9579 corrective problem mgmt error when solving a problem 9570 corrective ticket mgmt error viewing the flow on a ticket 4930 corrective ticket mgmt check for sla calculation error 9408 corrective knowledge mgmt when accessing the knowledge portal with an external user, the visitor tries to upload the file found in the knowledge, the upload is not performed 9412 corrective chat chat presenting error only in the log when capturing and advancing the flow 4997 corrective ticket mgmt mailbox duplication correction 9378 corrective ticket mgmt in the smart portal, in a history of a ticket, when searching for the identifier, the field is not the correct size and it's not being possible to type and presents the error "failed to load resource the server responded with a status of 403 ()" 9287 corrective group registration error accessing the group screen 9289 corrective person registration employee search screen with a front end error when searching for an employee with a status equal to "inactive" 9218 corrective knowledge mgmt knowledge registration doesn't open 4875 corrective simple adjusted in the view of an expired sprint 9219 corrective ticket mgmt upload ticket attachment freezing in the screen 9221 corrective smart portal correction in the close button that remains inert after recording a ticket 9282 corrective flow flow error when linking a "maintenance" questionnaire, whether mandatory or not 4633 corrective ticket mgmt system is not creating ticket with an existing user in the system 9126 corrective webservice present questionnaire in the application 9217 corrective change mgmt portfolio of change doesn't open 4861 corrective ticket mgmt duplication of reclassified ticket 4668 corrective ticket mgmt duplication of flow task in delegation number type functionality description 9201 improvement ticket mgmt flag inclusion in the flow work item for application performance gain 9583 improvement ticket mgmt change when searching for permissions in the ticket listing 9434 improvement system remove access screen from application data tools 9584 improvement ticket mgmt change when searching for executing groups in the ticket listing 9427 improvement webservice allow to answer creation questionnaire by the application 9440 improvement webservice allow filtering tickets through the application 8837 improvement webservice create webservice that lists the groups to be directed to a ticket 9342 improvement webservice reclassify ticket by the application 9429 improvement webservice increase the capacity of the employee registration extension field 9428 improvement webservice identify the type of questionnaire rendered for application identification 9333 improvement webservice present information designed on the user actions in the application 9011 improvement webservice allow flow options in the application 8840 improvement webservice create webservice that lists the reasons for suspending a ticket 8834 improvement webservice create webservice that lists units for selection 8839 improvement webservice create webservice that lists the solution categories for solving a ticket in the application 8832 improvement webservice present closing and responsible information for consumption of the application 9297 improvement ticket mgmt elimination of unnecessary tickets in the filtercontract method of class serviceconquestincident removed supplier and customer restore within contract iteration 9010 improvement webservice delete attachments of the application 8413 improvement person registration create and search for people 8838 improvement webservice create webservice that lists the causes for solving a ticket 9313 improvement ticket mgmt include queue handling for data extraction in "advanced search" 8833 improvement webservice webservice that allows to delegate a ticket to an analyst 9222 improvement ticket mgmt performance replace employeecontract by materialized view 8855 improvement webservice allow to list users and groups that can be delegated on a ticket 8836 improvement webservice create webservice that lists the location of a ticket unit 8835 improvement webservice create webservice that lists the ticket contact source 8426 improvement place the name of the customer who has licensed the environment at the end of the page welcome to neuro 1 3 5 0 the version presented has the following correction(s) number type description 7814 corrective refactory of integration with itsm to allow the flexibility of the external url of the neuro 8416 corrective correction of the error when using esi flow as a component in the workflow number type description 7751 improvement adjust component property names in portuguese to english 7774 improvement translation error in neuro > esi version 9 0 (2020/07/10) welcome to citsmart citsmart version 9 0 this version presents the following items number type functionality description 8968 corrective experience center correction in the return of the list of portfolios when parameter 293 that filters the portfolio by access groups is enabled 4818 corrective time of service correction in scheduling an activity to link to the registered sla