The Service Portfolio Management process is responsible for managing the service portfolio throughout the service lifecycle, focusing on the value that services deliver to the business.

The Portfolio is the representation of all services and their status. Its command is a dynamic method for managing investments in service management throughout the organization and directing those investments to create value.

Learn about the Service Portfolio Management process and how it delivers value to businesses. This document covers creating and registering services, configuring attributes and contracts, linking activities, managing permissions, and more. Discover insigh

Registering Business Process

Registering Cause of Incidents

Registering a Client

Registering Company

Registering a Contract

Registering News

Registering News Category

Registering Provider

Registering Request Justification

Registering Satisfaction Survey

Registering Operating Condition

Registering Service Request Priority

Registering Type of Service

Registering Incidents Solution Category

Registering Priority

Implementing the way of sending E-mail to Reclassified Ticket

Registering Skill/Resource

Registering Service Template

Defining Access Permission to Portfolio Management Functionalities 

Creating Service Category

Configuring Service Attributes

Creating/Editing the Portfolio

Linking Activities to the Service Contract

Service Portfolio Maintenance

Pipeline

Registering/Editing a Service

Creating Service Map

Registering Service Activity

Generating Reports - Service Catalog

Managing my Requests through Smart Portal

Verifying Service Audit

Configuring Service Contract Attributes

Portfolio and Catalog

SLA Control Refactoring

Creating Time of Attendance

Improvement Plan

Service Level Requirement

Generating Reports - Service Level Management

Provider Evaluation

SLA Evaluation

Service Level Agreement

Contract Evaluation

Service Level

Creating a Release Portfolio

Reopening Release 

Activities of the Release Planning Phase

Registering Release Justification

Release Management Desktop

Activities of the Deployment Release Phase

Canceling Release 

Executing Release

Registering Release

Relating Information to the Release

Advanced Search for Closed Release 

Suspending Release 

Release

Importing Demand Attribute Data

Registering Demand Attribute

Demand

Configuring External Access to the Knowledge Portal

Refining Search in Knowledge Portal

Registering Image Category

Registering Subject

Notifying Responsible for the Knowledge Expiration

Registering Synonym

Storing Images in the Gallery

Creating Folder

Displaying and Searching for the Tags in the Knowledge Portal

Indexing Knowledge

Generating Reports - Knowledge Management

Creating Knowledge

Knowledge

Additional Reports of a Change

Approving Change

Activities of the Change Planning Phase

Changes Desktop

Closing Change

Registering Reversion Plan of Change

Relating Items to the Change 

Generating Reports through the Charts and Reports Panel - Changes

Suspending Change

Registering Change via Template

Generating Reports - Change Management

Registering Change

Registering Change Occurrences

Calendar of Changes

Registering a Portfolio of Change

Registering Change Justification

Registering Template of Change

Canceling Change

Advanced Search of Closed Changes

Change

Generating Reports - Problem Management

Registering Problem Justification

Scheduling Problems Activities

Registering the Occurrences of the Problems

Relating Items to the Problem

Executing Problem

Suspending Problem

Canceling Problem

Advanced Problems Search 

Registering Problem

Creating Problem Portfolio

Problem

Registering Software Blacklist

Registering Financial Value of CI

Registering Definitive Media

Registering Characteristics

Collecting Hardware Data from MIB (SNMP)

Creating/Registering Type of CI Relationship

Creating Connection to Remote Access Server

Changing Group of Configuration Item

Verifying Configuration Item captured by Inventory (Agent)

Verifying Configuration Item History

Analyzing Configuration Item Impact

Verifying Processes related to the Configuration Item

Registering Cost per hour of Unavailability

Relating Configuration Item to a Service

Deleting Group of Configuration Item

Linking Calendar to Group of Configuration Item

Linking Demand Attributes to CI

Generating Report - Configuration Management

Exporting CMDB

Linking Service Level Agreement to CI Group

Registering Configuration Item 

See Map of Relationship of a CI

Verifying Execution Status of CI Inventory

Searching Configuration Item

Changing the Configuration Item Data

Registering Configuration Item Group

Registering Type of Configuration Item

Configuration

Registering Nagios/Zabbix Connection

Registering Global Manager

Registering Nagios Manager

Registering Nagios Generic Manager

Registering Occurrence Category

Registering Notification Recipient

Registering Time

Registering Zabbix Manager

Registering Zabbix Generic Manager

Generating Reports - Event Management

Registering Event Notification

Creating Ticket from an Event

Creating a Problem from an Event

Creating a Change from an Event

Closing Occurrences and Actions of an Event

Registering Event Audit

Event Center

Internal Menu of Event Management

Viewing Event

Searching Event

Registering Inventory Manager

Registering Event Monitor Connection

Registering EPL Template

Setting Inventory Connection

Closing Event Occurrence

Event

Registering Type of Capacity Indicators

Registering Capacity Indicators

Creating Capacity Reports

Capacity

Verifying Service Availability

Verifying Availability of Availability Group

Verifying CI Group Availability

Verifying Configuration Item Availability

Registering Availability Group

Availability

Defining Service Continuity Policy

Continuity Test Calendar

Registering Continuity Plan

Registering Impact Analysis in the Continuity Business

Invoking Continuity

Registering Service Continuity Vital Functions

Defining Service Continuity Project

Registering Service Continuity Strategy

Registering Continuity Organizational Planning

Reviewing and Auditing Service Continuity

Registering Service Continuity Scope

Registering Service Continuity

Registering Risk Category

Registering Threat Category

Registering Continuity Risk

Registering Continuity Template

Defining Access Permission to Continuity Management

Registering Threat

Registering Continuity Test Registration

Registering Continuity Risk Evaluation

Registering Continuity Awareness

Continuity

Service Assets

Registering Financial Item

Financial Cost Calculation

Financial Item Category

Financial Reports

Registering Financial Cycle

Financial

Configuring Access Permission of Request/Incident Management

Incident and Request

Overview of the Processes 

Portfolio and Catalog

Presentation

Use

Configuration

Report