26min

Portfolio and Catalog

Presentation
The Service Portfolio Management process is responsible for managing the service
 portfolio throughout the service lifecycle, focusing on the value that services
 deliver to the business.
The Portfolio is the representation of all services and their status. Its
 command is a dynamic method for managing investments in service management
 throughout the organization and directing those investments to create value.
Use
﻿Create the portfolio﻿
﻿Register a service﻿
﻿Configure service attributes﻿
﻿Configure service contract attributes﻿
﻿Link activities to the service contract﻿
﻿Create Service Map﻿
﻿Register service activity﻿
﻿Manage my requests through Smart Portal﻿
﻿Smart Portal﻿
Configuration
﻿Define the permission to access Portfolio Management functionalities﻿
﻿Create service category﻿
﻿Register a contract﻿
﻿Create cycle﻿
﻿Create calendar﻿
﻿Register cause of incidents﻿
﻿Register solution category﻿
﻿Implement the way of sending email to reclassified ticket﻿
﻿Register request justification﻿
﻿Register priority﻿
﻿Register a client﻿
﻿Register provider﻿
﻿Register operating condition﻿
﻿Register business process﻿
﻿Register service template﻿
﻿Register service request priority﻿
﻿Register skill/resource﻿
﻿Register type of service﻿
﻿Register news category﻿
﻿Register news﻿
﻿Register unit﻿
﻿Register satisfaction survey﻿
﻿Register company﻿
Report
﻿Generate reports - service catalog﻿
﻿Verify service audit﻿

Updated 29 Jul 2022

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