Reopening Ticket

this functionality allows reopening a closed ticket reopening a closed ticket before getting started it is necessary to register tickets previously procedure access the ticket management functionality through the main menu processes \> request and incident management > service request and incident ; click on the button menu located in the upper left corner of the screen and then on the item " advanced search " ; click on the ticket you want and then on " action " and " reopen ticket/task "; confirm the ticket reopen