Scheduling Ticket Activity

this functionality schedules the activities from the ticket activities from the ticket before getting started it is necessary to have registered previously the periodic activities groups to schedule the ticket activities procedure access the ticket management functionality through the main menu processes \> request and incident management > service request and incident ; click on the ticket you want and select the " schedule activity "option in the menu options; click on the create schedule create schedule tab and complete the data necessary; click on " save " note that the activities scheduled can be viewed in the agenda agenda , placed in the internal menu of the ticket