Scheduling Ticket Activity

this functionality schedules the \<font color="#3b9f0f">activities from the ticket\</font> before getting started it is necessary to have registered previously the periodic activities groups to schedule the ticket activities procedure access the ticket management functionality through the main menu processes \> request and incident management > service request and incident ; click on the ticket you want and select the " schedule activity "option in the menu options; click on the \<font color="#3b9f0f">create schedule\</font> tab and complete the data necessary; click on " save " note that the activities scheduled can be viewed in the \<font color="#3b9f0f">agenda\</font> , placed in the internal menu of the ticket