16 Processes
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Overview of the Processes
Incident and Request
Scheduling Ticket Activity
2min
This functionality schedules the activities from the ticket.
It is necessary:
To have registered previously the periodic activities groups to schedule the ticket activities.
- Access the Ticket Management functionality through the main menu Processes > Request and Incident Management > Service Request and Incident;
- Click on the ticket you want and select the "Schedule Activity"option in the menu options;
- Click on the Create Schedule tab and complete the data necessary;
- Click on "Save". Note that the activities scheduled can be viewed in the Agenda, placed in the internal menu of the ticket.

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