16 Processes
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Overview of the Processes
Incident and Request
Verifying my Tickets
3min
This functionality allows providing a summary of the service requests (tickets) made by the user. The access to the user requests can be done in the Smart Portal, making the query quicker, without the need to enter into the system.
This screen has the timer called "Activate/Deactivate Timer" that, when activated with a click, presents a timer about the time spent and the time left to finish the request attendance in the field Remaining item list time.
To verify your tickets, it is necessary:
To register previously the service request; and
The Configuration Item;
The CI should be linked to the request.
- Access the My Requests functionality through the main menu Processes > Request and Incident Management > My Requests;
- Enter a specific configuration item or click on "Search" to present the list of all items registered.