The platform has mechanisms to measure the satisfaction of users who use a service. The Search functionality enables the application of surveys to users in different contexts. 

Moreover, it is possible to promote searches by sending notifications via e-mail or in the Service Portal (

). This will facilitate gathering customer feedback for customer satisfaction.

Improve user satisfaction and gather valuable customer feedback with our platform's versatile features. Measure satisfaction through surveys, promote searches through email notifications or the Service Portal, and boost customer satisfaction. A comprehens

Attendance Satisfaction

Surveys and Feedback

Hyperautomation & DEVOPS

Reviewing Comments in Knowledge Portal

Knowledge Portal

Experience Center

Service Portals

Smart Portal

CITSmart Cloud Architecture

Operational Limits

Architecture

Implementing Event Monitor

Implementing CITSmart Inventory

Implementing Remote Access

Add-Ons

Registering Reason for Activity Suspension

Registering Periodic Activity

Registering Periodic Activity Group

Verifying Scheduled Periodic Activities

Automation and Operation

Chat

E-mail

Notification

Communication and Notification

Exporting Contract Data

Importing Contract Data

Registering Currency

Registering Formula

Registering Subscription

Registering Subscription Group

Registering Work Order (WO) Formula

Controlling Contract

Managing Contracts

Registering a Contract

Registering Service Work Order (WO)

Contract Management

Registering Role

Registering Project

Managing My Project Tasks

Simple Agile Management

Project Management

Configuring Presentation of Reporting

Defining Metrics and KPIs

Configuring Smart Decision Template

Building and Maintaining Smart Reports

Configuring Report to view Attendance Data

Issuing Report with Smart Report

Smart Reports

Customizing Management Panel (Smart Decision)

Report about Cost of Unavailability of a Service

Generating Reports - Personnel Management

Verifying Yield Control by Employee

Reports

Configuring BI solution (Smart Analytics) via Docker

Using Smart Analytics (BI) to generate reports

Smart Analytics

Creating Ticket via Twitter

Social Network

Additional Features