Analyzing Event Trends
This function aims to generate Events Trend Analysis charts by Business Service in a given period, in order to analyze the events.
Trend analysis consists of using data to forecast future results. This functionality can only be used in instances where the client also deployed the Events module.
Before getting started
To make the event trend analysis, it is necessary:
To register a contract, a service request (ticket);
Configure the CITSmart Event Monitor connection;
Besides installing and configuring the monitoring tool.
Procedure
- Access the functionality event trend analysis through the main menu Processes > Request and Incident Management > Trend Analysis, Events tab;
- Complete all mandatory fields;
- Click on "Search";
- The system will filter and total the events that meet the selected filters, and will generate four results tabs, for example, Classification, Configuration Item, Technical Service and Business Catalog;
- Each result tab will contain a button for generating the trend analysis chart, which displays the dates that comprise the period reported in the filters, and the number of occurrences of events on that particular date. Therefore, to generate the chart for trend analysis of the events by classification, CI, technical service, and/or business service, click on "Generate Chart".