Approving Change
This functionality allows the Change Advisory Board to approve or reject the change. Only members of the "Change Advisory Board" (CAB) can approve the change.
To approve a change, pay attention to the configuration of parameter 303 "RFC voting using the absolute majority rule (50% + 1) (Values: “Y” or “N”, Default: “Y”), where the "Y" value defines the change approval when there is more than 50% of the CAB approval and the "N" value defines the change approval when there is 100% of CAB approval.
Before getting started
To approve or not a change, it is necessary to define:
That the group to which the user is registered will have the value equal to 'YES' for the Change Advisory Board.
It is also necessary that the non-emergency or standard (Normal) flow types, and "workflow permissions" of the group to which the user is part are enabled.
Procedure
- Access the main menu Processes > Change Management > Change;
- Click on the first icon on the left side of the screen (placed next to the word "Change") and then on "Requests for voting";
- Click on the change you want. To view it, click on the icon of the same name.
- To register the approval or rejection, click on the "Voting" icon, and select the better option for your scenario and provide the necessary information;
- Click on "Save".