Auditing a Ticket
This functionality allows to audit the tickets created.
Before getting started
It is necessary to register previously the tickets and have access permission.
Procedure
- Access the Ticket Management functionality through the main menu Processes > Ticket Management > Ticket;
- Click on the first button located on the upper left side of the screen and then on "Audit";
- Complete the filters to audit the tickets you want;
- Click on the icon symbolized by a magnifying glass to define the filters necessary to verify the ticket instances history to audit.
⚠️ Attention!
In the Ticket Management interface, specifically in the "Auditing" item, when trying to configure the audit of an open ticket (define the start and end dates in the filter), the following error may occur: the system will display the "Invalid Date" message. This is because the functionality requires that the language set on the system and in the browser used are identical.
If this requirement is not observed and this difference occurs in the languages, when auditing the tickets, the system will display a message and will not be able to receive the report you want.