Configuring Service Contract Attributes
The Portfolio Management module allows flexible management of services, so it is possible to link one or more contracts to a specific service (multi-contract).
This feature makes it possible to meet different requirements for the same service, so it is possible to have different service flows, SLA, operating conditions, etc.
Before getting started
To configure the service contract attributes, it is necessary to register previously a service.
Procedure
- Access the functionality through the main menu Processes > Portfolio and Catalog Management > Portfolio;
- Access the Service Portfolio you want and click on "Advance";
- Click on "Advance" in the service to access it. After this, the Service Information screen will be presented;
- Click on the Contract tab and link a contract;
- Click on "Advance" in the contract to access it;
- On the left side, it's presented the different attributes that can be configured.
💡 Tip: Contract Management can be done directly by clicking on the edit link, however, it is important to check if your profile has this permission.
What to do next
Define the activities to be linked to the registered contract. More information can be accessed in the document "Link activities to service contract".