Locating a Ticket
The ticket list screen sometimes can bring an extensive relation of items. The search field allows a quick directing to the item you want, through its number or task name.
Before getting started
It is necessary that more than one ticket registered to the search field returns the results.
Procedure
- Access the Ticket Management functionality through the main menu Processes > Request and Incident Management > Service Request and Incident;
- Click on the search field.
✅ Rule: The search effectiveness depends on the following of some rules of permission by the filter, such as execution, delegation, monitoring, visualization, user groups, contract links, units, and logged-in collaborators.