Managing Team with Kanban
This option allows helping managers in the detailed monitoring of the tickets' attendance list, using the management technique called Kanban. Kanban uses cards (post-it and others) to indicate the attendance of production flows.
In these cards, indications are given about a certain task:
For example, "To Execute"/ "In Execution"/ "Done", and whenever the flow advances its positioning changes to the right in the frame.
Before getting started
In order to move the Kanban, it is necessary:
To have at least one ticket registered,
In addition to having an access profile with such permission.
Procedure
- Access the Ticket Management functionality through the main menu Processes > Request and Incident Management > Service Request and Incident;
- Click on the ticket view in the Attendant mode, through the "Per attendant" button;
- Filter the cards view;
- Manage the cards.