Refining Search in Knowledge Portal
This knowledge is intended to guide and suggest the best ways of searching in the Knowledge Portal.
- Connectors between terms (Boolean logical operator):
- AND (+): it is possible to search with more than one word, prioritizing one of them, in the result. Adding the positive sign "+" in front of the word, it'll be prioritized, for example, ticket +delegate;
- NOT (-): it is possible to refine (reduce) the result, including words to be excluded from the list. E.g.: Request -Incident.
- Vary how to write a word, for example:
- Request
- Requesting
- It is possible to search for a part of the word: Reque
- Use synonyms:
- Generate
- Create
- Search for the exact phrase:
- Put the phrase you want with commas.
- For example, "How to delegate a ticket"
- Navigate through the folders and click on one with the subject you want