Registering Priority
This functionality allows setting the priority that will be used to identify the service importance and the time required for appropriate action to be taken.
The priority should be 1 to 5, with 1 being the highest priority and 5 the lowest.
This feature provides a variety of actions, such as including, changing, and deleting a priority.
Procedure
- Access the functionality Priority through the main menu Processes > Portfolio and Catalog Management > Priority;
- Complete all mandatory fields;
- Click on "Save".