Registering Request Justification
This feature provides a variety of actions, such as including, changing, and deleting the services request justification.
Procedure
- Access the Request Justification functionality through the main menu Processes > Portfolio and Catalog Management > Request Justification;
- Click on "New" and complete all mandatory fields:
- Suspension: it defines if the justification will be used when suspending the request;
- Travel: it defines if the request justification will be used in the approval of a travel request;
- Approval: it defines if the request justification will be used in the phase of service request approval.
- Click on "Save".