Registering Service Continuity Strategy
Continuity Registration is a process that passes through several phases. The second phase of this process is the Requirements and Strategy, where it will be defined the vital functions, business impact analysis, risks evaluation, and continuity strategy. This functionality allows registering the IT service continuity strategy.
In this screen, It is presented a green stripe, informing the percentage of functions contemplated to the executive summary, and a red stripe informing the percentage of vital functions not contemplated to the objective.
Before getting started
Assumes the existence of a defined service in a Portfolio and Catalog Management process;
It is necessary to first have registered the Continuity Registration, the policy and continuity project already defined;
In addition, to have registered the vital functions, business impact analysis, and continuity risks evaluation;
It is fundamental to also have registered previously the threat and threat category, both linked to each other, in addition, to have registered the risk and risk category;
It is equally necessary to have registered the automatic actions of Incident, Request and Procedures about the Event Management.
Procedure
- Access the functionality through the main menu Processes > Continuity Management > Continuity;
- Find the continuity you want to link the continuity strategy and click on "Advance";
- In "Requirements and Strategy", click on "Continuity Strategy";
- Complete the fields necessary;
- Click on "Select Vital Function" to search and link the vital function you want;
- Click on "Services" of the vital function to view the services linked to it;
- Click on "Scenarios" to view the scenario linked to it. Then, click on the icon “+” of the scenario to view its information;
- Still, in the scenario screen, click on the "Treatment Plans" tab and then on "Use recovery measure" and/or "Use as a response to risks". After this, it will be added in the IT service continuity Strategy screen the response measure to define;
- Click on "Save".
What to do next
After registering the service continuity strategy, it is necessary to execute the second action: register continuity plan, being this action, part of the third phase of the complete registration of continuity, called Implementation.