Verifying Service Audit
This functionality allows verifying the service history to its audit.
The guidance described in this knowledge can be followed to verify the history of IT/Business Service and Support/Technical Service.
Before getting started
To verify the service audit history, it is necessary to have the defined portfolio .
Procedure
- Access the functionality through the main menu Processes > Portfolio and Catalog Management > Portfolio;
- Access the Service Portfolio and click on "Advance";
- Click on "Advance" in the service;
- Click on Service Audit;
- Enter the date range you're looking for or select the category;
- Click on "Search";
- If it is necessary to register the details of the audit, click on the tab Register Occurrences;
- Complete all mandatory fields;
- Click on "Save".