Neuro
AddOns
Por meio dessa funcionalidade, é possível customizar a tela de inclusão de ocorrências criando um timesheet do ticket. Na nova tela, os campos Data e Tempo foram substituídos por "Data e hora início" e "Data e hora fim".
Configuração
JSON
1{"dataEdicao":"2019-05-04T01:48:31.622-0300","dataCriacao":"2019-05-03T09:30:29.024-0300","version":2,"id":9754,"name":"ticket_history","description":"AddOn Ticket History","majorVersion":1,"minorVersion":0,"applications":[{"dataEdicao":"2019-05-03T09:30:23.702-0300","dataCriacao":"2019-05-03T09:30:23.702-0300","version":0,"id":9650,"applicationType":{"id":102,"nome":"INTERNAL","descricao":"Portal GRP","chave":"applicationType","codigo":1,"isPadrao":false,"editavel":false,"descricaoEdit":"Portal GRP"},"description":"AddOn Ticket History","name":"ticket_history","purpose":"AddOn Ticket History","path":"dynamic/ticket_history","majorVersion":1,"minorVersion":0,"loadDefaultJSFiles":true,"loadDefaultCSSFiles":true,"showNotification":false,"usesDefaultController":false,"usesDefaultHome":false,"files":[],"grants":[],"versionAsString":"1.0","ignoreVersion":false,"newVersion":false}],"dataObjects":[{"dataEdicao":"2019-05-04T01:48:07.657-0300","dataCriacao":"2019-05-03T09:30:25.841-0300","version":3,"id":9739,"dataSource":{"dataEdicao":"2019-05-03T09:30:14.547-0300","dataCriacao":"2019-05-03T09:30:14.547-0300","version":0,"id":9649,"connectionName":"itsm","description":"ITSM DB Connection","connectorType":{"id":138,"name":"JNDI","description":"Conexão JNDI","key":"dataSourceConnectorType","code":1,"editable":false,"isDefault":false}},"type":{"id":141,"name":"VIEW","description":"View","key":"dataObjectType","code":2,"editable":false,"isDefault":false},"name":"vw_tickethistory","description":"Ticket History","majorVersion":1,"minorVersion":0,"businessName":"TicketHistory","purpose":"Ticket History","restAPI":"'use strict';\r\n\r\n// TicketHistory - Ticket History\r\nangular.module('builder.app').factory('TicketHistoryRepository', ['RestangularEsi', 'DynamicModelRepository', 'appService', '$injector', '$q', function (restangular, DynamicModelRepository, appService, $injector, $q) {\r\n\r\n function TicketHistoryRepository() {\r\n \tvar self = this;\r\n \t\r\n \tDynamicModelRepository.call(this, restangular, 'rest/dynamic/ticket_history/tickethistory');\r\n \t\r\n \t/*\r\n \t * Methods:\r\n \t *\t\tgetList()\r\n \t * \t\tgetListPage(params)\r\n \t * \t\trestore(entity, findManyToOne, findOneToMany)\r\n \t * \t\tcreate(entity)\r\n \t * \t\tupdate(entity)\r\n \t * \t\tcreateOrUpdate(entity)\r\n \t * \t\tcreateOrUpdateList(list)\r\n \t * \t\tremove(entity)\r\n \t * \t\tgetStructure()\r\n \t * \t\texportCSV()\r\n \t */\r\n \t\n\n\t\t// List by Request\n\t\tthis.byRequest = function(entity, findManyToOne, findOneToMany) {\n\t\t\tvar params = {SQLName: 'ByRequest', findManyToOne: findManyToOne, findOneToMany: findOneToMany, dynamicModel: entity};\n\t\t\treturn this.restangular.all(this.route + '/list').post(params);\n\t\t}\r\n \t/* begin developer area */\r\n \t\r\n \t/* end developer area */\r\n }\r\n\r\n DynamicModelRepository.extend(TicketHistoryRepository);\r\n\r\n return new TicketHistoryRepository();\r\n}]);","developerArea":"","form":{"id":9652,"type":"FORM","description":"Ticket History","name":"ticketHistory","applicationName":"ticket_history"},"sqls":[{"id":9751,"type":"SELECT","name":"ByRequest","description":"List by Request","defaultSQL":false,"sql":"select id, request_id, workitem_id, workitem, date, hour, responsible, type_id, type, case when occurrency = type then '' else occurrency end as occurrency from vw_tickethistory\nwhere request_id = ${request_id:INTEGER}\n order by id desc","selectQueryPiece":"select id, request_id, workitem_id, workitem, date, hour, responsible, type_id, type, case when occurrency = type then '' else occurrency end as occurrency","fromWhereQueryPiece":"from vw_tickethistory\nwhere request_id = ${request_id:INTEGER}\n","orderQueryPiece":"order by id desc"}],"fields":[{"fieldType":"C","id":9740,"name":"id","attributeName":"id","description":"id","label":"id","displayAtForm":false,"displayAtGrid":false,"width":2,"required":true,"disabled":false,"widgetId":632,"type":{"dataEdicao":"2019-04-22T14:34:22.082-0300","dataCriacao":"2019-04-22T14:34:22.082-0300","version":0,"id":863,"name":"bigint","description":"Big 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text","javaClass":"STRING","allowSize":false,"allowGeneratedValue":false,"allowPrecision":false,"allowAutoIncrement":false,"width":6,"widgetName":"text-area"},"pk":false,"fk":false,"size":255,"generatedValue":false,"autoIncrement":false,"databaseType":"text","mandatory":false,"domainPkType":"CODE","widgetName":"input-text"},{"fieldType":"C","id":9747,"index":4,"indexGrid":5,"name":"description","attributeName":"description","description":"citcorpore.comum.descricao","label":"citcorpore.comum.descricao","displayAtForm":true,"displayAtGrid":false,"width":12,"widthGrid":20,"required":false,"disabled":false,"breakLine":false,"filter":"translate","widgetId":691,"type":{"dataEdicao":"2019-04-22T14:34:22.381-0300","dataCriacao":"2019-04-22T14:34:22.381-0300","version":0,"id":947,"name":"text","description":"Long text","javaClass":"STRING","allowSize":false,"allowGeneratedValue":false,"allowPrecision":false,"allowAutoIncrement":false,"width":6,"widgetName":"text-area"},"pk":false,"fk":false,"generatedValue":false,"autoIncrement":false,"databaseType":"text","mandatory":false,"domainPkType":"CODE","widgetName":"text-area"},{"fieldType":"C","id":9748,"indexGrid":1,"name":"hour","attributeName":"hour","description":"eventoItemConfiguracao.hora","label":"eventoItemConfiguracao.hora","displayAtForm":false,"displayAtGrid":true,"width":4,"widthGrid":5,"required":false,"disabled":false,"widgetId":608,"type":{"dataEdicao":"2019-04-22T14:34:22.349-0300","dataCriacao":"2019-04-22T14:34:22.349-0300","version":0,"id":938,"name":"varchar","description":"String","javaClass":"STRING","allowSize":true,"allowGeneratedValue":false,"allowPrecision":false,"allowAutoIncrement":false,"width":4,"widgetName":"input-text"},"pk":false,"fk":false,"size":5,"generatedValue":false,"autoIncrement":false,"databaseType":"varchar","mandatory":false,"domainPkType":"CODE","widgetName":"input-text"},{"fieldType":"C","id":9749,"name":"workitem_id","attributeName":"workitem_id","description":"workitem_id","label":"workitem_id","displayAtForm":false,"displayAtGrid":false,"width":2,"required":false,"disabled":false,"widgetId":632,"type":{"dataEdicao":"2019-04-22T14:34:22.082-0300","dataCriacao":"2019-04-22T14:34:22.082-0300","version":0,"id":863,"name":"bigint","description":"Big integer","javaClass":"BIG_INTEGER","allowSize":false,"allowGeneratedValue":true,"allowPrecision":false,"allowAutoIncrement":true,"width":2,"widgetName":"input-integer"},"pk":false,"fk":false,"precision":0,"generatedValue":false,"autoIncrement":false,"databaseType":"int8","mandatory":false,"widgetName":"input-integer"},{"fieldType":"C","id":9750,"indexGrid":4,"name":"occurrency","attributeName":"occurrency","description":"citcorpore.comum.descricao","label":"citcorpore.comum.descricao","displayAtForm":false,"displayAtGrid":true,"width":6,"widthGrid":10,"required":false,"disabled":false,"widgetId":691,"type":{"dataEdicao":"2019-04-22T14:34:22.381-0300","dataCriacao":"2019-04-22T14:34:22.381-0300","version":0,"id":947,"name":"text","description":"Long text","javaClass":"STRING","allowSize":false,"allowGeneratedValue":false,"allowPrecision":false,"allowAutoIncrement":false,"width":6,"widgetName":"text-area"},"pk":false,"fk":false,"precision":0,"generatedValue":false,"autoIncrement":false,"databaseType":"text","mandatory":false,"widgetName":"text-area"}],"ddl":"CREATE VIEW \"vw_tickethistory\" AS \r\nselect o.idocorrencia as id, o.idsolicitacaoservico as request_id, o.iditemtrabalho as workitem_id, e.nome as workitem, \r\no.dataregistro as date, o.horaregistro as hour, \r\ncase \r\nwhen lower(o.registradopor) = 'automatic' or lower(o.registradopor) = 'automático' then 'bpm.enum.assignmentType.automatic'\r\nwhen u.nome is null then o.registradopor \r\nelse u.nome \r\nend as responsible,\r\nidoccurrencecategory as type_id, \r\ncase \r\nwhen idoccurrencecategory = 1 then 'citcorpore.comum.registroDaSolicitacao'\r\nwhen idoccurrencecategory = 2 then 'citcorpore.comum.acompanhamentoCliente'\r\nwhen idoccurrencecategory = 3 then 'citcorpore.comum.atualizacaoStatus'\r\nwhen idoccurrencecategory = 4 then 'problema.diagnostico'\r\nwhen idoccurrencecategory = 5 then 'citcorpore.comum.investigacao'\r\nwhen idoccurrencecategory = 6 then 'citcorpore.comum.memorando'\r\nwhen idoccurrencecategory = 7 then 'citcorpore.comum.pedidoInformacao'\r\nwhen idoccurrencecategory = 8 then 'citcorpore.comum.retornoCliente'\r\nwhen idoccurrencecategory = 9 then 'citcorpore.comum.sintomaProblema'\r\nwhen idoccurrencecategory = 10 then 'problema.solucao_contorno'\r\nwhen idoccurrencecategory = 11 then 'solicitacaoServico.registroExecucao'\r\nwhen idoccurrencecategory = 12 then 'citcorpore.comum.mudançaSLA'\r\nwhen idoccurrencecategory = 13 then 'citcorpore.comum.reclassificacao'\r\nwhen idoccurrencecategory = 14 then 'citcorpore.comum.agendamentoAtividade'\r\nwhen idoccurrencecategory = 15 then 'citcorpore.comum.suspensaoSolicitacao'\r\nwhen idoccurrencecategory = 16 then 'citcorpore.comum.reativacaoSolicitacao'\r\nwhen idoccurrencecategory = 17 then 'citcorpore.comum.encerramentoSolicitacao'\r\nwhen idoccurrencecategory = 18 then 'citcorpore.comum.reaberturaSolicitacao'\r\nwhen idoccurrencecategory = 19 then 'citcorpore.comum.direcionamentoSolicitacao'\r\nwhen idoccurrencecategory = 20 then 'citcorpore.comum.compartilhamentoTarefa'\r\nwhen idoccurrencecategory = 21 then 'citcorpore.comum.cancelamentoTarefa'\r\nwhen idoccurrencecategory = 22 then 'citcorpore.comum.inicioSLA'\r\nwhen idoccurrencecategory = 23 then 'citcorpore.comum.suspensaoSLA'\r\nwhen idoccurrencecategory = 24 then 'citcorpore.comum.liberacaoRequisicaoLiberacao'\r\nwhen idoccurrencecategory = 25 then 'citcorpore.comum.reativacaoSLA'\r\nwhen idoccurrencecategory = 26 then 'citcorpore.comum.outrasCategorias'\r\nwhen idoccurrencecategory = 27 then 'baseConhecimentoView.confidencial'\r\nwhen idoccurrencecategory = 27 then 'citcorpore.comum.localizacao'\r\nwhen idoccurrencecategory = 28 then 'citcorpore.comum.respostaAutomatica'\r\nwhen idoccurrencecategory is null then 'solicitacaoServico.registroExecucao'\r\nend as type,\r\ncase when o.descricao like '<%' then '' else o.descricao end as description ,\r\nreplace(replace(o.ocorrencia,'<p>',''),'</p>','') as occurrency\r\nfrom ocorrenciasolicitacao o left join (select distinct login, min(nome) as nome from usuario group by login) u\r\non u.login = o.registradopor\r\nleft join bpm_itemtrabalhofluxo i on i.iditemtrabalho = o.iditemtrabalho \r\nleft join bpm_elementofluxo e on e.idelemento = i.idelemento","relationshipsDdl":"","domains":[],"applicationName":"ticket_history","versionAsString":"1.0","ignoreVersion":false,"newVersion":false},{"dataEdicao":"2019-05-04T01:47:58.041-0300","dataCriacao":"2019-05-03T09:44:40.252-0300","version":13,"id":9767,"dataSource":{"dataEdicao":"2019-05-03T09:30:14.547-0300","dataCriacao":"2019-05-03T09:30:14.547-0300","version":0,"id":9649,"connectionName":"itsm","description":"ITSM DB Connection","connectorType":{"id":138,"name":"JNDI","description":"Conexão JNDI","key":"dataSourceConnectorType","code":1,"editable":false,"isDefault":false}},"type":{"id":140,"name":"TABLE","description":"Tabela","key":"dataObjectType","code":1,"editable":false,"isDefault":false},"name":"ocorrenciasolicitacao","description":"Ticket Occurrence","majorVersion":1,"minorVersion":0,"businessName":"TicketOccurrence","purpose":"Ticket Occurrence","restAPI":"'use strict';\r\n\r\n// TicketOccurrence - Ticket Occurrence\r\nangular.module('builder.app').factory('TicketOccurrenceRepository', ['RestangularEsi', 'DynamicModelRepository', 'appService', '$injector', '$q', function (restangular, DynamicModelRepository, appService, $injector, $q) {\r\n\r\n function TicketOccurrenceRepository() {\r\n \tvar self = this;\r\n \t\r\n \tDynamicModelRepository.call(this, restangular, 'rest/dynamic/ticket_history/ticketoccurrence');\r\n \t\r\n \t/*\r\n \t * Methods:\r\n \t *\t\tgetList()\r\n \t * \t\tgetListPage(params)\r\n \t * \t\trestore(entity, findManyToOne, findOneToMany)\r\n \t * \t\tcreate(entity)\r\n \t * \t\tupdate(entity)\r\n \t * \t\tcreateOrUpdate(entity)\r\n \t * \t\tcreateOrUpdateList(list)\r\n \t * \t\tremove(entity)\r\n \t * \t\tgetStructure()\r\n \t * \t\texportCSV()\r\n \t */\r\n \t\n\n\t\t// Update timestamp\n\t\tthis.updateTimestamp = function(entity) {\n\t\t\tvar params = {SQLName: 'updateTimestamp', dynamicModel: entity};\n\t\t\treturn this.restangular.all(this.route + '/execute').post(params);\n\t\t},\n\n\t\t// List by ticket\n\t\tthis.listTimestampByTicket = function(entity, findManyToOne, findOneToMany) {\n\t\t\tvar params = {SQLName: 'ListTimestampByTicket', findManyToOne: findManyToOne, findOneToMany: findOneToMany, dynamicModel: entity};\n\t\t\treturn this.restangular.all(this.route + '/list').post(params);\n\t\t}\r\n \t/* begin developer area */\r\n \t\r\n \t/* end developer area */\r\n }\r\n\r\n DynamicModelRepository.extend(TicketOccurrenceRepository);\r\n\r\n return new TicketOccurrenceRepository();\r\n}]);","developerArea":"","sqls":[{"id":10066,"type":"UPDATE","name":"updateTimestamp","description":"Update timestamp","defaultSQL":false,"sql":"update ocorrenciasolicitacao set starttime = ${starttime:TIMESTAMP}, endtime = ${endtime:TIMESTAMP} where idocorrencia = ${idOcorrencia}"},{"id":10223,"type":"SELECT","name":"ListTimestampByTicket","description":"List by ticket","defaultSQL":false,"sql":"SELECT idocorrencia, starttime, endtime FROM ocorrenciasolicitacao\nWHERE idsolicitacaoservico = ${idSolicitacaoServico}\n AND starttime IS NOT NULL\n AND endtime IS NOT NULL","selectQueryPiece":"SELECT idocorrencia, starttime, endtime","fromWhereQueryPiece":"FROM ocorrenciasolicitacao\nWHERE idsolicitacaoservico = ${idSolicitacaoServico}\n AND starttime IS NOT NULL\n AND endtime IS NOT NULL"}],"fields":[{"fieldType":"C","id":9768,"name":"idocorrencia","attributeName":"idOcorrencia","description":"idocorrencia","label":"idocorrencia","displayAtForm":false,"displayAtGrid":false,"width":2,"required":true,"disabled":false,"widgetId":632,"type":{"dataEdicao":"2019-04-22T14:34:22.082-0300","dataCriacao":"2019-04-22T14:34:22.082-0300","version":0,"id":863,"name":"bigint","description":"Big 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ng-hide=\"controls.view && PARAM_ALLOW_ADD_NOTES_ON_TICKET_VIEW != 'S'\" ng-form=\"formServiceRequestIncidentAddOccurrenceNote\" uib-collapse=\"formNewNoteCollapsed && isMobile()\">\r\n\t\t<div class=\"col-md-12\">\r\n\t\t\t<form-input label=\"citcorpore.comum.comentario\" type=\"textarea\" ng-model=\"occurrenceNote.description\" rows=\"2\" form=\"formServiceRequestIncidentAddOccurrenceNote\" c-required=\"true\" />\r\n\t\t</div><!-- .col -->\r\n\r\n\t\t<div class=\"col-md-6\">\r\n\t\t\t<form-input label=\"TICKET.START_TIME\" type=\"datetime\" ng-model=\"occurrenceNote.startTime\" form=\"formServiceRequestIncidentAddOccurrenceNote\"/>\r\n\t\t</div><!-- .col -->\r\n\r\n\t\t<div class=\"col-md-6\">\r\n\t\t\t<form-input label=\"TICKET.END_TIME\" type=\"datetime\" ng-model=\"occurrenceNote.endTime\" form=\"formServiceRequestIncidentAddOccurrenceNote\"/>\r\n\t\t</div><!-- .col -->\r\n\r\n\t\t<div class=\"col-md-12\" ng-hide=\"request.idStatus == REQUEST_ID_STATUS_CLOSED || request.idStatus == REQUEST_ID_STATUS_CANCELED\">\r\n\t\t\t<div class=\"form-group pull-left\">\r\n\t\t\t\t<input type=\"checkbox\" id=\"visibleToRequester\" ng-model=\"occurrenceNote.visibleToRequester\">\r\n\t\t\t\t<label class=\"mb-0\" style=\"line-height: 1.2em;\" for=\"visibleToRequester\"> {{ 'citcorpore.comum.visivelAoSolicitante' | translate }}</label>\r\n\t\t\t</div>\r\n\t\t</div><!-- .col -->\r\n\r\n\t\t<div class=\"col-md-12\">\r\n\t\t\t<div class=\"form-group margin-less pull-left\" ng-if=\"occurrenceNote.visibleToRequester\" ng-hide=\"request.idStatus == REQUEST_ID_STATUS_CLOSED || request.idStatus == REQUEST_ID_STATUS_CANCELED\">\r\n\t\t\t\t<input type=\"checkbox\" id=\"sendMailToRequester\" ng-model=\"occurrenceNote.notify\">\r\n\t\t\t\t<label class=\"mb-0\" style=\"line-height: 1.2em;\" for=\"sendMailToRequester\"> {{ 'regraEscalonamento.enviarEmail' | translate }}</label>\r\n\t\t\t</div>\r\n\r\n\t\t\t<div class=\"pull-right\">\r\n\t\t\t\t<button type=\"button\" class=\"btn btn-xs btn-citsmart\" ng-click=\"customSaveOccurrenceNoteValidation(formServiceRequestIncidentAddOccurrenceNote, occurrenceNote)\">\r\n\t\t\t\t\t{{ 'citcorpore.comum.salvar' | translate }}\r\n\t\t\t\t</button>\r\n\t\t\t</div>\r\n\t\t</div><!-- .col -->\r\n\t</div><!-- .row -->\r\n\r\n\t<hr ng-hide=\"controls.view && PARAM_ALLOW_ADD_NOTES_ON_TICKET_VIEW != 'S'\" />\r\n\r\n\t<div id=\"service-request-incident-add-occurrence-notes-list\" class=\"popover-scroll margin-less\" style=\"max-height: 270px;\" uib-collapse=\"!formNewNoteCollapsed && isMobile()\" >\r\n\t\t<div class=\"timeline-container\">\r\n\t\t\t<div class=\"timeline-items\">\r\n\t\t\t\t<div class=\"timeline-item\" ng-repeat=\"ocorrencia in occurrenceNotes\">\r\n\t\t\t\t\t<div ng-include=\"'service-request-incident-occurrence-content'\"></div>\r\n\t\t\t\t</div>\r\n\t\t\t</div>\r\n\t\t</div>\r\n\r\n\t\t<div class=\"alert alert-grey margin-less text-center\" ng-show=\"!occurrenceNotes.length\">{{ 'MSG04' | translate }}</div>\r\n\t</div>\r\n</div>\r\n</script>\r\n\r\n<script type=\"text/ng-template\" id=\"service-request-incident-occurrence-content\">\r\n<div class=\"timeline-item-icon\" ng-style=\"{'color': ocorrencia.corCategoriaOcorrencia}\">\r\n\t<i ng-if=\"ocorrencia.tipoIconeCategoriaOcorrencia === 'fa' || !ocorrencia.iconeCategoriaOcorrencia\" class=\"fa {{ ::(ocorrencia.iconeCategoriaOcorrencia || 'fa-circle') }}\"></i>\r\n\t<i ng-if=\"ocorrencia.tipoIconeCategoriaOcorrencia === 'material'\" class=\"material-icons\">{{ ::ocorrencia.iconeCategoriaOcorrencia }}</i>\r\n</div>\r\n<div class=\"timeline-item-content\">\r\n\t<h3 class=\"timeline-item-title\">\r\n\t\t{{ ::ocorrencia.nomeCategoriaOcorrencia }} <i ng-show=\"ocorrencia.visivelSolicitante === 'S'\" title=\"{{ 'citcorpore.comum.visivelAoSolicitante' | translate }}\" class=\"fa fa-eye\"></i>\r\n\t</h3>\r\n\r\n\t<div class=\"timeline-item-text\">\r\n\t\t<span ng-hide=\"(ocorrencia.registradopor | isOccurrenceAutomaticUser) || (!ocorrencia.registradopor && !ocorrencia.registradoPorNomeUsuario)\">\r\n\t\t\t<strong>{{ ::(ocorrencia.registradoPorNomeUsuario || ocorrencia.registradopor) }}</strong> {{ 'citcorpore.comum.em' | translate | lowercase }}\r\n\t\t</span>\r\n\t\t{{ ::ocorrencia.dataHoraRegistro | dateTimeTextFromLocale }}\r\n\t</div>\r\n\r\n\t<div class=\"timeline-item-comment\" ng-if=\"ocorrencia.idOccurrenceCategory === ID_OCCURRENCE_CATEGORY_COMMENT\">\r\n\t\t<blockquote class=\"timeline-item-comment-text\">\r\n\t\t\t{{ ::ocorrencia.ocorrencia }}\r\n\t\t</blockquote>\r\n\t</div>\r\n\r\n\t<div class=\"timeline-item-timesheet\" ng-if=\"ocorrencia.idOccurrenceCategory === ID_OCCURRENCE_CATEGORY_TIMESHEET\">\r\n\t <div class=\"timeline-item-timesheet-text\" ng-show=\"ocorrencia.startTime && ocorrencia.endTime\">\r\n\t {{ 'citcorpore.comum.deMin' | translate}} {{ ::ocorrencia.startTime | timestampFromLocale }} {{ 'citcorpore.comum.ate' | translate }} {{ ::ocorrencia.endTime | timestampFromLocale }}\r\n\t </div>\r\n\t\t<div class=\"timeline-item-timesheet-date\" ng-show=\"!ocorrencia.startTime || !ocorrencia.endTime\">\r\n\t\t\t{{ ::ocorrencia.tempoGastoHora | numberConditionalPrecision:2 }} {{ (ocorrencia.tempoGastoHora > 1 ? 'citcorpore.comum.horas' : 'citcorpore.texto.tempo.hora') | translate | lowercase }} {{ 'citcorpore.comum.em' | translate | lowercase }} {{ ::ocorrencia.tempoGastoData | dateFromLocale }}\r\n\t\t</div>\r\n\t\t\r\n\t\t<blockquote ng-if=\"ocorrencia.ocorrencia\" class=\"timeline-item-timesheet-text\">\r\n\t\t\t{{ ::ocorrencia.ocorrencia }}\r\n\t\t</blockquote>\r\n\t</div>\r\n\r\n\t<div class=\"timeline-item-info\" ng-if=\"ocorrencia.idCategoriaOcorrencia\">\r\n\t\t<blockquote class=\"timeline-item-info-text\">\r\n\t\t\t{{ ::ocorrencia.ocorrencia }}\r\n\t\t</blockquote>\r\n\t</div>\r\n\r\n\t<div class=\"timeline-item-info\" ng-if=\"ocorrencia.motivoSuspensao\">\r\n\t\t<div class=\"timeline-item-info-title\">{{ 'citcorpore.comum.justificativa' | translate }}</div>\r\n\t\t<blockquote class=\"timeline-item-info-text\">\r\n\t\t\t{{ ::ocorrencia.motivoSuspensao }}\r\n\t\t</blockquote>\r\n\t</div>\r\n\r\n\t<div class=\"timeline-item-info\" ng-if=\"ocorrencia.motivoReabertura\">\r\n\t\t<div class=\"timeline-item-info-title\">{{ 'citcorpore.comum.justificativa' | translate }}</div>\r\n\t\t<blockquote class=\"timeline-item-info-text\">\r\n\t\t\t{{ ::ocorrencia.motivoReabertura }}\r\n\t\t</blockquote>\r\n\t</div>\r\n\r\n\t<div class=\"timeline-item-info\" ng-if=\"ocorrencia.motivoDelegacao\">\r\n\t\t<div class=\"timeline-item-info-title\">{{ 'citcorpore.comum.justificativa' | translate }}</div>\r\n\t\t<blockquote class=\"timeline-item-info-text\">\r\n\t\t\t{{ ::ocorrencia.motivoDelegacao }}\r\n\t\t</blockquote>\r\n\t</div>\r\n\r\n\t<div class=\"timeline-item-info\" ng-if=\"ocorrencia.idOccurrenceCategory === ID_OCCURRENCE_CATEGORY_SLA_CHANGE \r\n\t\t|| ocorrencia.idOccurrenceCategory === ID_OCCURRENCE_CATEGORY_SLA_START\">\r\n\t\t<div class=\"timeline-item-info-title\">{{ 'citcorporeRelatorio.comum.sla' | translate }}</div>\r\n\t\t<blockquote class=\"timeline-item-info-text\">\r\n\t\t\t<div ng-show=\"ocorrencia.slaHHMM\">\r\n\t\t\t\t{{ ::ocorrencia.slaHHMM }}hrs \r\n\t\t\t</div>\r\n\t\t</blockquote>\r\n\t</div>\r\n\r\n\t<div class=\"clearfix\" ng-if=\"ocorrencia.idOccurrenceCategory === ID_OCCURRENCE_CATEGORY_RECLASSIFICATION\">\r\n\t\t<div class=\"timeline-item-info\">\r\n\t\t\t<div class=\"timeline-item-info-title\">{{ 'citcorpore.comum.de' | translate }}</div>\r\n\t\t\t<blockquote class=\"timeline-item-info-text\">\r\n\t\t\t\t<p><strong>{{ 'citcorpore.comum.tipo' | translate }}:</strong> {{ ::ocorrencia.tipoServicoAnterior | translate }}</p>\r\n\t\t\t\t<p><strong>{{ 'citcorpore.comum.atividade' | translate }}:</strong> {{ ::ocorrencia.nomeServicoAnterior }}</p>\r\n\t\t\t</blockquote>\r\n\t\t</div>\r\n\r\n\t\t<div class=\"timeline-item-info\">\r\n\t\t\t<div class=\"timeline-item-info-title\">{{ 'citcorpore.comum.Para' | translate }}</div>\r\n\t\t\t<blockquote class=\"timeline-item-info-text\">\r\n\t\t\t\t<p><strong>{{ 'citcorpore.comum.tipo' | translate }}:</strong> {{ ::ocorrencia.tipoServico | translate }}</p>\r\n\t\t\t\t<p><strong>{{ 'citcorpore.comum.atividade' | translate }}:</strong> {{ ::ocorrencia.nomeServico }}</p>\r\n\t\t\t</blockquote>\r\n\t\t</div>\r\n\t</div>\r\n\r\n\t<div class=\"timeline-item-info\" ng-if=\"ocorrencia.attachedFiles && (ocorrencia.idOccurrenceCategory === ID_OCCURRENCE_CATEGORY_CREATION \r\n\t\t || ocorrencia.idOccurrenceCategory === ID_OCCURRENCE_CATEGORY_REGISTRATION_EXECUTION)\">\r\n\t\t<div class=\"timeline-item-info-title\">{{ 'citcorpore.comum.anexos' | translate }}</div>\r\n\r\n\t\t<blockquote class=\"timeline-item-info-text\" ng-bind-html=\"ocorrencia.attachedFiles | newLineToHtmlBr | proccessHtml\"></blockquote>\r\n\t</div>\r\n\r\n\t<div class=\"timeline-item-info\" ng-if=\"ocorrencia.removedFiles\">\r\n\t\t<div class=\"timeline-item-info-title\">{{ 'citcorpore.comum.anexosRemovidos' | translate }}</div>\r\n\r\n\t\t<blockquote class=\"timeline-item-info-text\" ng-bind-html=\"ocorrencia.removedFiles | newLineToHtmlBr | proccessHtml\"></blockquote>\r\n\t</div>\r\n\r\n\t<div class=\"timeline-item-info\" ng-if=\"ocorrencia.escalonamento\">\r\n\t\t<div class=\"timeline-item-info-title\">{{ 'citcorpore.comum.descricao' | translate }}</div>\r\n\r\n\t\t<blockquote class=\"timeline-item-info-text\">{{ 'configuracaoEventoNotificacao.form.escalonamento' | translate }}</blockquote>\r\n\t</div>\r\n\r\n\t<div class=\"timeline-item-info\" ng-if=\"ocorrencia.descricaoEscalonamento\">\r\n\t\t<div class=\"timeline-item-info-title\">{{ 'citcorpore.comum.descricao' | translate }}</div>\r\n\r\n\t\t<blockquote class=\"timeline-item-info-text\">{{ ::ocorrencia.descricaoEscalonamento | translate }}</blockquote>\r\n\t</div>\r\n\r\n\t<div class=\"timeline-item-info\" ng-if=\"ocorrencia.nomeUsuarioEscalonamento\">\r\n\t\t<div class=\"timeline-item-info-title\">{{ 'citcorpore.comum.usuario' | translate }}</div>\r\n\r\n\t\t<blockquote class=\"timeline-item-info-text\">{{ ::ocorrencia.nomeUsuarioEscalonamento }}</blockquote>\r\n\t</div>\r\n\r\n\t<div class=\"timeline-item-info\" ng-if=\"ocorrencia.motivoReclassificacao\">\r\n\t\t<div class=\"timeline-item-info-title\">{{ 'citcorpore.comum.justificativa' | translate }}</div>\r\n\t\t<blockquote class=\"timeline-item-info-text\">\r\n\t\t\t{{ ::ocorrencia.motivoReclassificacao }}\r\n\t\t</blockquote>\r\n\t</div>\r\n\r\n\t<div class=\"timeline-item-info\" ng-if=\"ocorrencia.latitude && ocorrencia.longitude\">\r\n\t\t<div class=\"timeline-item-info-title\">{{ 'citcorpore.comum.coordenadas' | translate }}</div>\r\n\t\t<blockquote class=\"timeline-item-info-text\">\r\n\t\t\t<div>{{ 'geographic.latitude' | translate }}: {{ ::ocorrencia.latitude }}</div>\r\n\t\t\t<div>{{ 'geographic.longitude' | translate }}: {{ ::ocorrencia.longitude }}</div>\r\n\t\t</blockquote>\r\n\t</div>\r\n\r\n\t<div class=\"timeline-item-info\" ng-if=\"ocorrencia.nomeTarefa\" ng-hide=\"ocorrencia.idOccurrenceCategory === ID_OCCURRENCE_CATEGORY_SLA_START \r\n\t\t|| ocorrencia.idOccurrenceCategory === ID_OCCURRENCE_CATEGORY_SLA_SUSPENSION || ocorrencia.idOccurrenceCategory === ID_OCCURRENCE_CATEGORY_SLA_REACTIVATION\r\n\t\t|| ocorrencia.idOccurrenceCategory === ID_OCCURRENCE_CATEGORY_SLA_CHANGE || ocorrencia.idOccurrenceCategory === ID_OCCURRENCE_CATEGORY_COMMENT\r\n\t\t|| ocorrencia.idOccurrenceCategory === ID_OCCURRENCE_CATEGORY_TIMESHEET\">\r\n\t\t<div class=\"timeline-item-info-title\">{{ 'citcorpore.comum.tarefa' | translate }}</div>\r\n\r\n\t\t<blockquote class=\"timeline-item-info-text\" ng-bind-html=\"ocorrencia.nomeTarefa | proccessHtml\"></blockquote>\r\n\t</div>\r\n</div>\r\n</script>","controllerCode":"angular.extend(this, $controller('DynamicFormController', {$scope: $scope}));\r\n\r\n$scope.datetimeFormat = 'yyyy-MM-dd HH:mm:ss';\r\n\r\nvar $ticketScope = angular.element(\"#service-request-view\").scope();\r\n\r\nvar findOccurrenceNotes = function() {\r\n\tJANELA_AGUARDE_MENU.show();\r\n\tServiceRequestIncidentRepository.findOccurrenceNotes({id: $rootScope.request.id, idItemTrabalho: $rootScope.idWorkItem}).then(function(result) {\r\n\t\tJANELA_AGUARDE_MENU.hide();\r\n\t\tupdateOccurrencesTimestamp(result.data, 'occurrenceNotes');\r\n\t});\r\n};\r\n\r\nvar updateOccurrencesTimestamp = function(occurrences, attribute) {\r\n TicketOccurrenceRepository.listTimestampByTicket({idSolicitacaoServico: $rootScope.request.id}).then(function(result) {\r\n var i = 0;\r\n\t\tangular.forEach(occurrences, function(occurrence) {\r\n\t\t\tangular.forEach(result, function(occurrenceWithTimestamp) {\r\n\t\t\t if (occurrence.idOcorrencia == occurrenceWithTimestamp.idOcorrencia) {\r\n\t\t\t occurrences[i].startTime = $filter('date')(moment(occurrenceWithTimestamp.startTime).toDate(), $scope.datetimeFormat);\r\n\t\t\t occurrences[i].endTime = $filter('date')(moment(occurrenceWithTimestamp.endTime).toDate(), $scope.datetimeFormat);\r\n\t\t\t }\r\n\t\t\t}); \r\n\t\t\ti++;\r\n\t\t}); \r\n\t\t$timeout(function(){\r\n\t\t\t$ticketScope[attribute] = occurrences;\r\n\t\t},10);\r\n });\r\n};\r\n\r\nvar initOccurrenceNote = function() {\r\n\t$ticketScope.occurrenceNote = {\r\n\t\tdate: new Date(),\r\n\t\tstartTime: $filter('date')(new Date(), $scope.datetimeFormat),\r\n\t\tendTime: $filter('date')(new Date(), $scope.datetimeFormat)\r\n\t};\r\n};\r\n\r\nvar updateOccurrenceNote = function(occurrenceTimesheet) {\r\n JANELA_AGUARDE_MENU.show();\r\n\tServiceRequestIncidentRepository.findOccurrenceNotes({id: $rootScope.request.id, idItemTrabalho: $rootScope.idWorkItem}).then(function(result) {\r\n\t\tJANELA_AGUARDE_MENU.hide();\r\n\t\t\r\n\t\tvar occurrences = result.data;\r\n\t\tvar lastOccurrence = null;\r\n\t\tangular.forEach(occurrences, function(occurrence) {\r\n\t\t if (occurrence.ocorrencia == occurrenceTimesheet.description \r\n\t\t && occurrence.tempoGastoData.substring(0,10) == occurrenceTimesheet.startTime.substring(0,10)\r\n\t\t && occurrence.tempoGastoHora == occurrenceTimesheet.time) {\r\n lastOccurrence = occurrence;\t\t\t \r\n\t\t }\r\n\t\t});\r\n\t\t\r\n\t\tif (lastOccurrence) {\r\n\t\t lastOccurrence.startTime = occurrenceTimesheet.startTime;\r\n\t\t lastOccurrence.endTime = occurrenceTimesheet.endTime;\r\n\t\t \r\n\t\t TicketOccurrenceRepository.updateTimestamp(lastOccurrence).then(function(result) {\r\n\t\t\t\tupdateOccurrencesTimestamp(occurrences, 'occurrenceNotes');\r\n\t\t\t\tfindOccurrences();\r\n \t\t\tinitOccurrenceNote();\r\n\t\t });\r\n\t\t}else{\r\n\t\t\tinitOccurrenceNote();\r\n\t\t}\r\n\t});\r\n};\r\n\r\nvar saveOccurrenceTimesheet = function(occurrenceTimesheet) {\r\n\tvar occurrence = {\r\n\t\tidSolicitacaoServico: $rootScope.request.id,\r\n\t\tidItemTrabalho: $rootScope.request.idItemTrabalho,\r\n\t\ttempoGastoData: occurrenceTimesheet.date,\r\n\t\ttempoGastoHora: occurrenceTimesheet.time,\r\n\t\tocorrencia: occurrenceTimesheet.description,\r\n\t\tnotificarSolicitante: (occurrenceTimesheet.notify ? 'S' : 'N'),\r\n\t\tvisivelSolicitante: (occurrenceTimesheet.visibleToRequester ? 'S' : 'N'),\r\n\t\tview: false\r\n\t};\r\n\t\r\n\tJANELA_AGUARDE_MENU.show();\r\n\treturn ServiceRequestIncidentRepository.saveOccurrenceTimesheet(occurrence).then(function(result) {\r\n\t\tJANELA_AGUARDE_MENU.hide();\r\n\t\t\r\n\t\tNotification.success($translate.instant('citcorpore.comum.adicionadoComSucesso', {\r\n\t\t\tmsg1: $translate.instant('citcorpore.comum.comentario')\r\n\t\t}));\r\n\r\n\t\tupdateOccurrenceNote(occurrenceTimesheet);\r\n\t});\r\n};\r\n\r\n$ticketScope.openServiceRequestIncidentAddOccurrenceNote = function() {\r\n\t$ticketScope.setFormNewNoteCollapsed(isMobile());\r\n\t$ticketScope.isServiceRequestIncidentAddOccurrenceNoteOpened = true;\r\n\t\r\n\tinitOccurrenceNote();\r\n\t\r\n\tFormUtil.focusOnField('[id=\"occurrenceNote.description\"]');\r\n};\r\n\r\n$ticketScope.customSaveOccurrenceNoteValidation = function(form, occurrenceNote) {\r\n if(!occurrenceNote.startTime && !occurrenceNote.endTime) {\r\n $ticketScope.saveOccurrenceNoteValidation(form, occurrenceNote);\r\n return;\r\n }\r\n \r\n\tif(!FormUtil.valid(form, false)) {\r\n\t\tFormUtil.focusOnField('[id=\"occurrenceNote.description\"]');\r\n\t\treturn ;\r\n\t}\r\n\t\r\n\tif(!occurrenceNote.startTime || !occurrenceNote.endTime) {\r\n\t\tNotification.error('audit.msg.dtInicioDtFimPreenchidas');\r\n\t\treturn ;\r\n\t}\r\n\t\r\n\tif(moment(occurrenceNote.startTime).isAfter(moment(occurrenceNote.endTime))) {\r\n\t Notification.error('audit.msg.dtInicial.dtFinal.menor');\r\n\t return;\r\n\t}\r\n\t \r\n FormUtil.toInitialMode(form);\r\n\t$ticketScope.setFormNewNoteCollapsed(true);\r\n\t\r\n\toccurrenceNote.date = $filter('date')(moment(occurrenceNote.startTime).toDate(), 'yyyy-MM-dd');\r\n\toccurrenceNote.time = moment(occurrenceNote.endTime).toDate() - moment(occurrenceNote.startTime).toDate();\r\n\toccurrenceNote.time = occurrenceNote.time / 1000 / 60 / 60;\r\n\t\r\n\toccurrenceNote.startTime = $filter('date')(moment(occurrenceNote.startTime).toDate(), $scope.datetimeFormat);\r\n\toccurrenceNote.endTime = $filter('date')(moment(occurrenceNote.endTime).toDate(), $scope.datetimeFormat);\r\n\tsaveOccurrenceTimesheet(occurrenceNote);\r\n};\r\n\r\nvar findOccurrences = function() {\r\n\tvar params = { id: $rootScope.request.id, idItemTrabalho: $rootScope.request.idItemTrabalho };\r\n\tServiceRequestIncidentRepository.buscaOcorrenciaSolicitacao(params).then(function(responseOcorrencia){\r\n\t\tvar occurrences = JSON.parse(responseOcorrencia.data.ocorrencias);\r\n\t\tupdateOccurrencesTimestamp(occurrences, 'listOcorrenciaSolicitacao');\r\n\t\t$ticketScope.registraOcorrenciaPortal = responseOcorrencia.data.registraOcorrenciaPortal;\r\n\t});\r\n};\r\n\r\n$ticketScope.findOccurrences = findOccurrences;\r\n\r\nfindOccurrences();\r\nfindOccurrenceNotes();","dependencies":[{"id":10698,"name":"appService","dependencyName":"appService","type":"JAVASCRIPT","loadOnController":true,"repository":false},{"id":10699,"name":"$controller","dependencyName":"$controller","type":"JAVASCRIPT","loadOnController":true,"repository":false},{"id":10700,"name":"$rootScope","dependencyName":"$rootScope","type":"JAVASCRIPT","loadOnController":true,"repository":false},{"id":10701,"name":"$timeout","dependencyName":"$timeout","type":"JAVASCRIPT","loadOnController":true,"repository":false}],"properties":[{"id":10702,"name":"enabledFields","description":"Campos habilitados","value":"true"},{"id":10703,"name":"saveBusinessObject","description":"Save business objects automatically after submmit","value":"false"}],"fullPath":"/cit-esi-web/forms/ticket_history/"}],"commonDependencies":[{"id":10692,"name":"FormUtil","dependencyName":"FormUtil","type":"JAVASCRIPT","loadOnController":true,"repository":false},{"id":10693,"name":"$filter","dependencyName":"$filter","type":"JAVASCRIPT","loadOnController":true,"repository":false},{"id":10694,"name":"service-request-incident-repository","dependencyName":"ServiceRequestIncidentRepository","type":"JAVASCRIPT","path":"/citsmart/assets/js/repositories/","loadOnController":true,"repository":false},{"id":10695,"name":"$translate","dependencyName":"$translate","type":"JAVASCRIPT","loadOnController":true,"repository":false},{"id":10696,"name":"TicketOccurrenceRepository","dependencyName":"TicketOccurrenceRepository","type":"JAVASCRIPT","path":"/cit-esi-web/dynamic/ticket_history/js/repository/","loadOnController":true,"repository":false}],"showTabs":false,"verticalTabs":false}],"flows":[],"businessRules":[],"businessProcess":[],"notifications":[],"groups":[],"images":[],"css":[],"javaScripts":[],"pages":[],"reports":[],"components":[],"parameters":[],"labels":[{"id":9752,"chave":"LABEL.INTERACTION_TYPE","valor":"Tipo de interação","locale":"pt_BR","applicationName":"ticket_history"},{"id":9753,"chave":"LABEL.INTERACTION_TYPE","valor":"Type of interaction","locale":"en_US","applicationName":"ticket_history"},{"id":9764,"chave":"TICKET.END_TIME","valor":"Data e hora fim","locale":"pt_BR","applicationName":"ticket_history"},{"id":9761,"chave":"TICKET.START_TIME","valor":"Data e hora início","locale":"pt_BR","applicationName":"ticket_history"},{"id":9765,"chave":"TICKET.END_TIME","valor":"Date and time end","locale":"en_US","applicationName":"ticket_history"},{"id":9766,"chave":"TICKET.END_TIME","valor":"Fecha y hora","locale":"es_ES","applicationName":"ticket_history"},{"id":9763,"chave":"TICKET.START_TIME","valor":"Fecha y hora de inicio","locale":"es_ES","applicationName":"ticket_history"},{"id":9762,"chave":"TICKET.START_TIME","valor":"Start date and time","locale":"en_US","applicationName":"ticket_history"}],"replaceElement":false,"executeDDL":false,"replaceVersion":false,"versionAsString":"1.0"}