Monitor Anuva Interactions
2 min
Once trained, it is necessary to monitor Anuva's interactions with users to ensure that it is being effective in attending to the requests.
These interactions can be viewed in the Analytics Menu. In addition to displaying the dialogs of Anuva with the users, in this menu, it is possible to visualize indicators of the utilization of the added knowledge, as well as, the fallback indexes.
Before getting started
You must have at least one training and some interaction with Anuva.
Procedure
- Access the main menu Analytics;
- Access one of the options available.
NOTE:
When accessing the list of conversations, click on each sentence of the dialog to see the percentage of assertiveness with which Anuva understood the user's interest, indices lower than twenty percent make Anuva uses the fallback ability.