Natively, the following types of platform authentication are possible: 

Learn about the various types of platform authentication methods such as local, LDAP/AD, SSO, and Okta. Discover how local authentication, LDAP/AD authentication, and SSO work, and explore the benefits of using Okta authentication to leverage an existing 

Unlocking Users 

Authentication

Oauth2 Authentication using Keycloak

Support - CITSmart EN (PINK)

Navigation and User Interface

Setting System URL

Creating Access Profile

Employee Registration

Home Panel

Initial Settings

CITSmart Cloud Architecture

Operational Limits

Architecture

Mobile

Log's and Auditing 

Graph Mail

Automatic Action

Automatic Action via E-mail

Notification Automatic Action 

Problem Automatic Action  

Automatic Actions of Incident/Request/Procedure

Change Automatic Actions

Escalation Automatic Action

Automation

Questionnaires Management

Registering Questionnaire

Registering Ticket Template

Registering Questionnaire Category

Configuring E-mail Template

Registering E-mail box

Change E-mail Key Fields

Knowledge Base E-mail Key Fields

Problem E-mail Key Fields

Ticket E-mail Key Fields

Configuring E-mail Account

Configuring Mandatory Fields

Registering Domain Item

Registering Domain

Configuring Views

Customizing Fields 

Parametrization - Mobile

Parametrization - Change

Parametrization - Chat

Parametrization - Configuration

Parametrization - E-mail

Parametrization - Knowledge

Parametrization - LDAP

Parametrization - Problem

Parametrization - Release

Parametrization - Smart Portal

Parametrization - System

Parametrization - Telephony

Parametrization - Ticket

Parametrization - VoIP

Parametrization - Work Order

System Parameters

Configuring Banner Logo

Customizing Knowledge Portal

Configuring Knowledge Portal Filters

System Customization

Configuring CITSmart Environment

Data Import Management

Registering Data Import

Registering External Connections

Running Script

Database Tool

Managing Content Indexing

Data Management

Importing Employee

Loading Metadata

Importing the Service Portfolio

Registering Spreadsheet Template for Employee Import

Registering Spreadsheet Template for Service Portfolio Import

Data and Import

Registering Countries

Registering Location

Registering Unit

Registering Type of Unit

Language and Region

Creating Cycle in Calendar

Registering Working Day

Creating Calendar

Implementing Password Security Rules

Configuring Service to change Password

Safety Recommendations

Registering LDAP Connection

CITSmart auto-login -SSO

Configuring Okta in CITSmart

Platform Administration

Instalation Overview

System Requirements

Configuration of CITSmart Environment using Linux

Configuring Datasource and Drives of Bank

CITSmart Extra Settings

Configuring Java to the WildFly

Configuring the Application Server

Configuring the Wildfly

Deploying CITSmart

Including WildFly in the systemd

Installing Apache SOLR

Installing SSL Certificate

JDK Download and Installation

Installing MongoDB

Wildfly Installation

Completing the Installation

Download and Installation of Programs

Perform Installation

Installation

Fields	Description
Local	This is the standard method of accessing the platform, where users are registered in the tool database.
LDAP/AD	Authentication is the most common form of access to the platform and is geared towards the end customer scenario. It allows you to authenticate to the system without the need to create users manually.
Sing Single On - SSO	This is an alternative to automatic login on the platform. However, it is necessary to have an infrastructure oriented to this service.
Okta	With this method, it is possible to use an available user base in Okta and use it for authentication in a CITSmart instance.