Automatic Action via E-mail
This functionality is intended to program the automatic opening of a service request through e-mail.
This feature provides a variety of actions, such as including, changing, and deleting an automatic action via e-mail.
Before getting started
The automatic creation via e-mail requires:
The previous registration of the automatic action of incident/request/procedure.
Procedure
- Access the functionality through the main menu System > Settings > Automatic Action Setting Via E-mail;
- Complete the fields available;
- Click on "Save".