Automatic Actions of Incident/Request/Procedure
Some events will present a status where the action appropriate will need to be treated by the Incident Management process, that is, this functionality is intended to register the automatic actions of incident/request/procedure. This registration will be associated with the automatic actions, where it will be used in the CITSmart Event Managers registration of Nagios, Zabbix, Inventory and Events Correlated.
The Event Management supports the incident management process because it is possible to detect early failures in the service and quickly work to avoid a service unavailability to the end-user.
This feature provides a variety of actions, such as including, changing, and deleting automatic actions of incident/request/procedure.
Before getting started
To register an automatic action of request/incident/procedure, it is necessary:
To register previously the unit, group, contract, link group to contract, associating the requester (employees) already related to this group, to be listed the contracts and requests related in the request screen;
To define the service portfolio, the time of attendance, and periodic activity group.
Procedure
- Access the functionality through the main menu System > Automatic Actions > Incident/Request/Procedure Actions;
- Complete the fields available;
- Click on "Save".