Release Notes - Version 10

Here you will find the latest updates and changes for CITSmart X.

Fixes

#7927 - Bug appears when registering services and activities.
#7883 - Advanced ticket search fills the "remaining time" field.
#7997 - Fixed the portfolio screen opening without requiring an F5 refresh.
#7998 - Smart Portal download issue resolved.
#8011 - Duplicate contract issue in the ticket model screen.
#8013 - Emails captured in the inbox not being converted into tickets—configuring message size in Kafka.
#8015 - Fixed viewing occurrences via Portfolio > Service > Activity permissions.
#8017 - Adjusted layout in the Experience Center for procedure-type tickets.
#8018 - Fixes for printing procedure-type tickets.
#8049 - LowCode fix in Smart Portal.

Improvements

#7967 - When opening tickets via email, set the ticket title to the email subject.
#7970 - Added Ready TI logo to reports.
#7976 - Created web page cache control in the system.
#7988 - Added SQL injection handling in lookups by removing WhereDinamico.

Deployment Instructions

These instructions assume the version change is from 1.9.12 to 1.9.13. If this is not the case, follow the instructions from previous releases, starting from the current environment version up to this one.

In the Deployment object, apply the Docker image:

CITSmart: nexus.centralit.io:9091/hyper-itsm-enterprise:CitSmart-CitsmartX-1.9.13
email-service: nexus.centralit.io:9091/email-service:1.0.2 or registry.cloud4biz.com/deployscdi/email-service:1.0.3

Fixes

#7281 - Knowledge portal links not working correctly.
#7813 - Preserve formatting of the original message received via email.
#7841 - Error when registering risks with multiple threats.
#7842 - Name search in the continuity project signatures section.
#7844 - Incorrect page counter in the history tab.
#7884 - Pasting text from Word into the description field loses formatting.
#7891 - Issue when linking Incident/Procedure/Request.
#7892 - Unable to unlink Request/Incident & #7891 - Issue when linking Procedure.

Improvements

#7307 - Confirmation prompt for attachment removal.
#7625 - Allow unlinking sub-tickets after they are added to a ticket.
#7628 - Allow registering text/email templates for use in the Comments field.
#7780 - Allow generating Work Orders (RdM) based on existing ones.
#7843 - Show portfolio and activity category in the Advanced Search screen.
#7900 - Reopening a ticket returns it to the last activity in the workflow.
#7928 - Search by tag in the Knowledge Portal.
feat - Adjust script execution order.
feat - OpenTelemetry configuration.
feat - Allow linking changes to problems.
feat - Remove deprecated permission validation.

Deployment Instructions

These instructions assume the version change is from 1.9.11 to 1.9.12. If not, follow previous release instructions.
Required: Update the email-service app version.

In the Deployment object, apply the Docker image:

CITSmart: nexus.centralit.io:9091/hyper-itsm-enterprise:CitSmart-CitsmartX-1.9.12
email-service: nexus.centralit.io:9091/email-service:1.0.2

Fixes

#7583 - Native ticket satisfaction survey fails to open.
#7641 - Problem opening notifications option in problem creation (only appears after opening).
#7642 - System sent problem closure notification email without any notification being marked.
#7648 - Workflow satisfaction survey does not send a link.
#7760 - Advanced search results display HTML text.
#7778 - Lookup error in the portfolio screen.
#6807 - Satisfaction survey fails to open when multiple satisfaction levels have the same rating.
Fixed failure in the advanced service request search screen.
Fixed Smart Decision link opening in FrontManager.

Improvements

#7194 - Added PORTFOLIO as a filter attribute in advanced ticket search.
#7195 - Added SERVICE as a filter option in ticket search.
#7197 - Changed notification message for better clarity.
#7198 - Removed unnecessary "leave page" message in ticket view mode.
#7457 - Enabled printing tickets with numbers and comments.
#7571 - "Save and Send" reloads the same page.
#7640 - Added "uncapture" information to ticket history.
#7646 - Enabled ticket creation in a new tab.
#7740 - Added "wait" pop-up while loading print requests with comments.
#7824 - Adjusted layout for Kanban/Agility display in the ticket screen.
Improved pagination in Keycloak queries.
Updated FrontManager navigation bar when AngularJS changes the route.
Hid Smart Decisions header.
Stay on ticket edit/view screen after advancing/editing.
Refactored FrontManager front-end integration.
Removed Smart Portal header when opened with an iframe parameter.

Deployment Instructions

These instructions assume the version change is from 1.9.10 to 1.9.11. If not, follow previous release instructions.

In the Deployment object, apply the Docker image:

CITSmart: nexus.centralit.io:9091/hyper-itsm-enterprise:CitSmart-CitsmartX-1.9.11
email-service: nexus.centralit.io:9091/email-service:1.0.2 or registry.cloud4biz.com/deployscdi/email-service:1.0.2

CITSmart Version 1.9.10

Improvements

#7390 - Allow problem reclassification
#7193 - Added button to view the latest ticket comment

Fixes

#7568 - Fixed delegation/reclassification emails when only a group is specified
#7541 - Centered column titles in the ticket screen
#7533 - Unable to save responsible users in CMDB management
#7558 - Search for requester by first/last name in tickets
#7511 - Fixed requester search by first and last name
#7639 - Issue with related tickets and sub-tickets

Deployment Instructions Note: These instructions assume upgrading from 1.9.9 to 1.9.10. For other scenarios, follow previous release instructions.

Apply the Docker image:

CITSmart: nexus.centralit.io:9091/hyper-itsm-enterprise:CitSmart-CitsmartX-1.9.10

CITSmart Version 1.9.9

Improvements

#7518 - Case-insensitive LowCode variable replacement in key transcription
#7458 - Changed label "Other information" to "Date planning" in Release Management
#7148 - Save search filters and easier access to advanced search
#7347 - Open sub-ticket and origin ticket links in new tabs
#7391 - Disable drag-and-drop in workspace viewer
#7279 - Standardized "note" and "comment" terminology
#7191 - Added "SLA Status" filter to show only active SLAs
#7519 - REST API changes

Fixes

#7521 - Errors when adding users to Change roles/responsibilities
#7520 - Errors when adding users to Release roles/responsibilities
#7510 - Fixed ticket creation for non-user collaborators
#7421 - Task status not displayed in ticket queue
#7502 - Added last name search for requesters
#7336 - Error linking contracts/activities to multiple SLAs
#7418 - Fixed column selection in advanced search
#7522 - Error opening tickets via Smart Portal due to missing SLA

Deployment Instructions Note: Applies when upgrading from 1.9.8.2 to 1.9.9.

Important: Fix only applies to new/edited activities. Existing activities without SLAs will still show errors.

Apply the Docker image:

CITSmart: nexus.centralit.io:9091/hyper-itsm-enterprise:CitSmart-CitsmartX-1.9.8.2

CITSmart Version 1.9.8.2

Improvements

#7147 - Right-click ticket view icon to open in new tab
#7145 - Notify users of SLA changes
#7190 - Search requesters by employee ID
#7286 - Apply DISTINCT to portfolio permission lookups
#6206 - Allow column sorting in ticket management
#7137 - Standardized knowledge template implementation

Fixes

#7334 - Portfolio maintenance now loads suspension justification category
#7291 - Recreated email/sent API

Deployment Instructions Apply when upgrading from 1.9.8.1 to 1.9.8.2:

CITSmart: nexus.centralit.io:9091/hyper-itsm-enterprise:CitSmart-CitsmartX-1.9.8.2

CITSmart Version 1.9.8.1

Improvements

#6808 - Converted Ticket API endpoints with body to POST
#7146 - Increased logo size in Knowledge Portal
#6210 - Replaced "standard response" text field with parameterized text editor

Fixes

#7210 - Fixed ticket suspension justification loading
#7152 - Fixed unit restoration with inconsistent parent relationships
#7131 - Fixed auxiliary Continuity Plan activation
#6787 - Knowledge linkage to Continuity Plans
#6721 - Recovery Measure display fixes
#7140 - Verified parent unit existence for requester data
#7128 - Validated current user as Change responsible party

Deployment Instructions For upgrades from 1.9.7 to 1.9.8.1:

CITSmart: nexus.centralit.io:9091/hyper-itsm-enterprise:CitSmart-CitsmartX-1.9.8.1

CITSmart Version 1.9.7

Improvements

#7042 New parameter to control if Reclassification Justification is mandatory
#7126 New endpoint for inventory processes
#6819 Endpoint: suspensao.solicitacao.save
#6820 Endpoint: Unassign Ticket
#6817 Endpoint: delegacao.tarefa.save
#6816 Endpoint: mudarSla.save
#6821 Endpoint: ActionValues
#6812 Endpoint: getRequestData
#6808 Filter tickets by responsible party
#6805 Filter tickets by requester
#6810 Filter responsible party's tickets
#6804 Smart Portal/Center of Experience now use parameterized text editor for comments

Fixes

#6174 Change Management now shows activity names (not descriptions) in "Current Task"
#6721 Recovery Measure form fixes
#6765 Prevented duplicate votes in Change Management due to slow environments
#6785 Fixed Continuity Plan attachment saving
#6647 Service addition in risk analysis no longer duplicates results
#6724 Prevented duplicate Vital Function additions
#6722 Fixed incorrect title when linking Changes to Continuity Plans
#6788 Test Strategy dates now preserve correct format (YYYY/MM/DD)
#6789 Participant/Facilitator groups now display names when multiple are selected

Deployment Instructions For upgrades from 1.9.6 to 1.9.7:

CITSmart: nexus.centralit.io:9091/hyper-itsm-enterprise:CitSmart-CitsmartX-1.9.7

CITSmart Version 1.9.6

Improvements

#6462 Allowed workspace linking in Change portfolios
#6801 Increased ticket display limit from 500 to 1,000 in "Tickets Per Attendant" (Kanban)

Fixes

#6746 Fixed email-to-ticket conversion attempting to use inactive users
#6430 Change voting process concurrency fixes
#6594 Corrected "Completed/Postponed" status in Continuity
#6667 Knowledge links in Recovery Measures now open in new tabs
#6723 Fixed illegible Save/Clear buttons in Continuity module

Deployment Instructions For upgrades from 1.9.5 to 1.9.6:

CITSmart: nexus.centralit.io:9091/hyper-itsm-enterprise:CitSmart-CitsmartX-1.9.6
4Biz: registry.cloud4biz.com/deployscdi/hyper-itsm-enterprise:4biz-Oxygen-1.9.6

CITSmart Version 1.9.5

Improvements

#6326 New "Copy Change Model" functionality
#6328 Added Drag-and-Drop to reorder workflow actions
#6430 Allowed voting on completed Changes
#6595 Added "Title" column to ticket listings
#6217 Unified email template category codes
#6217 Enforced minimum character limit (>3) for solution responses
#6217 Increased task delegation justification limit (500 → 20,000 chars)
#6217 Added requester/unit fields to advanced ticket reports
#6217 Quote handling in Change titles

Fixes

#6579 Fixed layout for linked ICs with long names/IDs in Changes
#6217 Prevented errors when switching between email categories/templates
#6723 Continuity module button legibility fixes

Deployment Instructions For upgrades from 1.9.4 to 1.9.5:

CITSmart: nexus.centralit.io:9091/hyper-itsm-enterprise:CitSmart-CitsmartX-1.9.5

CITSmart Version 1.9.4

Key Improvements

Knowledge Management:
- #6203/6205 Added "Open in New Tab" for knowledge links
- #6204 New tabs for Incident/Problem/Change/Release linkages
- #6526 Optimized knowledge link display
Change Management:
- #6325 Allowed IC/Service linking in Change portfolios
- #6535 Generate Change reports in preview mode
Performance:
- #6460 Optimized SLA calculation queries
- #6422 Faster IC-type searches

Fixes

#6544 Corrected formatting in Workspace task descriptions
#6567 Removed invalid actions when viewing Workspace-linked tasks

Deployment Notes For upgrades from 1.9.3 to 1.9.4:

CITSmart: nexus.centralit.io:9091/hyper-itsm-enterprise:CitSmart-CitsmartX-1.9.4

CITSmart Version 1.9.3

Improvements

#6320 Allowed linking closed tickets to Changes
#6415 Added ticket "uncapture" functionality
#6416 Expanded phone field by default in ticket creation

Fixes

#6414 Fixed Knowledge Portal formatting
#6420 IC linking now works regardless of mandatory fields

Deployment For upgrades from 1.9.2 to 1.9.3:

CITSmart: nexus.centralit.io:9091/hyper-itsm-enterprise:CitSmart-CitsmartX-1.9.3

CITSmart Version 1.9.2

Fixes

#6299 Fixed ticket reopening via Smart Portal/Center of Experience in workflows with dynamic assignments
#6341 Corrected report language when generated in background and emailed
#6397 Workflow variables now properly reflect in email notifications

Deployment Instructions For upgrades from 1.9.1 to 1.9.2:

CITSmart: nexus.centralit.io:9091/hyper-itsm-enterprise:CitSmart-CitsmartX-1.9.2

CITSmart Version 1.9.1

Fixes

#5397 Clarified parameter 261 usage
#6189 Fixed email sending with embedded images in comments/descriptions
#6237 Corrected knowledge article display in Service Portal
#6197 Fixed ticket reopening via Smart Portal/Center of Experience
#6218 Emails now sent via contract-configured mailbox
#6238 Corrected "Expired SLA Justification" field display

Improvements

#6171 Re-enabled "Knowledge Portal Settings" for public portal customization (logo/background/colors)

Deployment For upgrades from 1.9.0 to 1.9.1:

CITSmart: nexus.centralit.io:9091/hyper-itsm-enterprise:CitSmart-CitsmartX-1.9.1

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CITSmart X Version 1.3.4

We are releasing version 1.3.4 focused on essential fixes to ensure system stability and performance.

Issue	Description
	Parameterize the MinIO folder where tenant resource cache will be read

Deployment Instructions:

Note: These instructions assume upgrading from version 1.3.3 to 1.3.4. If this is not your scenario, follow the instructions from previous releases, starting from your current environment version.

In the Deployment object, apply the Docker image:

CITSmart: nexus.centralit.io:9091/hyper-itsm-enterprise:CitSmart-CitsmartX-1.3.4

Dependencies: No dependencies were identified in this release.

We appreciate your understanding and collaboration as we work to enhance your experience with ITSM - ENTERPRISE. If you need support or have any feedback, we are available to help.

CITSmart X Version 1.3.3

We are releasing version 1.3.3 focused on essential fixes to ensure system stability and performance.

Issue	Description
(Ticket 14230)	Group emails were not respecting the configuration to disable email receipt for members
	Allow copying or opening knowledge in the knowledge linkage modal

Deployment Instructions:

Note: These instructions assume upgrading from version 1.3.2 to 1.3.3. If this is not your scenario, follow the instructions from previous releases.

In the Deployment object, apply the Docker image:

CITSmart: nexus.centralit.io:9091/hyper-itsm-enterprise:CitSmart-CitsmartX-1.3.3

Dependencies: No dependencies were identified in this release.

CITSmart X Version 1.3.2

We are releasing version 1.3.2 focused on essential fixes to ensure system stability and performance.

Issue	Description
(Ticket 14257)	Fixed error in Elasticsearch integration

Deployment Instructions: Note: These instructions assume upgrading from version 1.3.1 to 1.3.2.

In the Deployment object, apply the Docker image:

CITSmart: nexus.centralit.io:9091/hyper-itsm-enterprise:CitSmart-CitsmartX-1.3.2

Dependencies: No dependencies were identified in this release.

CITSmart X Version 1.3.1

We are releasing version 1.3.1 focused on essential fixes to ensure system stability and performance.

Issue	Description
(Ticket 14257)	Fixed email sending in workflow
(Card 2197)	Make ticket capture mandatory when suspending
(Card 3688)	Add group permission to enable reading and editing in the change calendar

Deployment Instructions: Note: These instructions assume upgrading from version 1.2.1 to 1.3.1.

In the Deployment object, apply the Docker image:

CITSmart: nexus.centralit.io:9091/hyper-itsm-enterprise:CitSmart-CitsmartX-1.3.1

Dependencies: No dependencies were identified in this release.

CITSmart X Version 1.2.1 (10/24/2023)

We are releasing version 1.2.1 focused on essential fixes to ensure system stability and performance.

Issue	Description
	Fixed resource tenant library version
ITSM #3653	Fixed IC update via Kafka
	Fixed exception propagation in Kafka error handling
ITSM #3634	Fixed "Reopen" button display in satisfaction survey not respecting parameter 295
ITSM #3631	Fixed error when linking groups to service portfolio
ITSM #3591	Fixed error when opening expressions screen
ITSM #12227	Fixed approval/rejection labels in change screen
ITSM #3127	Fixed error accessing satisfaction/public surveys without authentication
ITSM #14242	Fixed error creating/updating tenant database via API
ITSM #2932	Fixed error editing capacity indicator - CMDB
ITSM #2965	Fixed error when changing an IC's group
ITSM #2955	Fixed error allowing child IC to be same as parent IC
ITSM #2976	Fixed knowledge history

Deployment Instructions:

CITSmart: nexus.centralit.io:9091/hyper-itsm-enterprise:CitSmart-CitsmartX-1.2.1

Dependencies: No dependencies were identified in this release.

CITSmart X Version 1.1.0 (07/05/2023)

We are releasing version 1.1.0 focused on essential fixes to ensure system stability and performance.

Fixes:

Issue	Description
ITSM #2579	Fixed service search bar in Smart Portal and registration screen
ITSM #2571	Fixed ticket CSV comment export
ITSM #2572	Fixed message when deleting capacity/performance indicator
ITSM #2277	Fixed service time in requester group listing
ITSM #2249	Fixed error deleting capacity indicator type
ITSM #2546	Fixed error in service level agreement field when registering new IC
ITSM #2578	Fixed error in requests with "to be determined" SLA
TASKER #11147	Fixed role creation in Keycloak
ITSM #2569	Fixed error in advanced search
ITSM #2570	Fixed ticket PDF comment export
ITSM #2585/2581	Fixed layout colors
ITSM #2587	Fixed comment history
ITSM #2576	Fixed error rejecting approval in Smart Portal
ITSM #2268	Fixed action field in approval ticket
TASKER #13183	Fixed registered ticket
ITSM #2543	Fixed IC field when registering new IC
ITSM #2588	Fixed external system links
ITSM #2278	Fixed service time
TASKER #10671	Fixed error viewing attachments added via service portal
ITSM #2248	Fixed ticket occurrence history
ITSM #2468	Fixed Keycloak user attribute mapping
ITSM #2280	Fixed service time screen
ITSM #2558	Fixed error in system users page
ITSM #1981	Fixed error in My Desk environment
ITSM #2502/2504	Fixed error in My Desk environment
TASKER #11299	Fixed Smart Portal
ITSM #2475	Fixed Smart Portal
ITSM #2500/2501	Fixed CSS issue in multi-layout
TASKER #13899	Fixed error retrieving task item in Low-code forms
ITSM #2563	Fixed Keycloak user attribute mapping
ITSM #2517	Fixed bug in Keycloak user transfer

Deployment Instructions: Ensure GraphMail program is updated for compatibility.

Dependencies: No dependencies in this release.

We appreciate your patience and collaboration as we work to improve your experience with ITSM - ENTERPRISE. If you need support or have any feedback, we are available to help.

Release Notes - Version 10

CITSmart Version 1.9.13

CITSmart Version 1.9.12

CITSmart Version 1.9.11

CITSmart Version 1.9.10

CITSmart Version 1.9.9

CITSmart Version 1.9.8.2

CITSmart Version 1.9.8.1

CITSmart Version 1.9.7

CITSmart Version 1.9.6

CITSmart Version 1.9.5

CITSmart Version 1.9.4

CITSmart Version 1.9.3

CITSmart Version 1.9.2

CITSmart Version 1.9.1

CITSmart X Version 1.3.4

CITSmart X Version 1.3.3

CITSmart X Version 1.3.2

CITSmart X Version 1.3.1

CITSmart X Version 1.2.1 (10/24/2023)

CITSmart X Version 1.1.0 (07/05/2023)