Reactivate a Suspended Ticket
2 min
This functionality allows to reactivate a ticket suspended.
Before getting started
It is necessary to have permission to reactivate a ticket suspended.
Procedure
- Access the functionality of the Ticket Management through the main menu Processes > Request and Incident Management > Service Request and Incident;
- Click on the ticket and select "Reactivate" in the options menu;
- Confirm the reactivation of the ticket.