Register Service Continuity
The Continuity Management focuses on the recovery of IT services and its components in face of an event of disaster. It allows registering the continuity of certain services.
Before getting started
Make sure there is a defined service in the Portfolio and Catalog Management process.
Also, previously register the threat and the threat category, both linked to each other. As well as the risk and the risk category.
It is equally necessary to have registered the automatic actions of Incident, Request and Procedures about the Event Management.
Procedure
- Access the functionality through the main menu Processes > Continuity Management > Continuity;
- Click on "Continuity Registration";
- Complete the field necessary (name and select the client to link);
- Click on "Save".
What to do next
After registering the continuity, it is necessary to execute the following actions: set the continuity policy, register the continuity scope and define the continuity project, which are part of the Initiation phase of the complete registration of the Continuity.