Review and Audit Service Continuity
The Continuity Registration is a process that passes through several phases. The fourth phase of this process is the Continuous Operation, where the Continuity Awareness (education and training), Continuity Review and Audit, Continuity Testing, and Invocation will be defined. It allows reviewing and auditing the service Continuity.
Before getting started
Make sure there is a defined service in the Portfolio and Catalog Management process;
First, register the Continuity Registration, the policy and the service continuity project already defined;
Also, have the scope, vital functions, business impact analysis, risk assessment, strategy, plan, organizational planning, testing strategy, and awareness of Continuity already registered;
Make sure to have registered the threat and the threat category both linked to each other. It is also essential to have registered the risk and the risk category.
Finally, previously register the automatic actions of the incident, request, and procedure about the Event Management.
Procedure
- Access the functionality through the main menu Processes > Continuity Management > Continuity;
- Find the continuity you want to review and audit, and click on "Advance";
- In Continuous Operation, click on "Review and Audit";
- Click on the tab "Audit Registered" to make a specific search of the changes made in the continuity registry when informing the period you want, select the category and click on "Search";
- To verify more details about the change made, just click on "Expand";
- Click on the tab "Audit Registration" to register the details of the audit made. Complete the fields necessary and click on "Save".
What to do next
After reviewing and auditing the service continuity, it is necessary to verify the continuity test calendar, and to action part of the fourth phase of the complete registration of the Continuity called Continuous ly Operation.