Registering Configuration Item
3 min
According to the ITIL "Any component or other service asset that needs to be managed in order to deliver an IT service".
This feature provides a variety of actions, such as including, changing, and deleting a configuration item.
Before getting started
To register the configuration item, it is necessary;
To register previously a Service Level Agreement (General) of "Availability" type;
Also register a location, employee, group, contract, configuration item type; and
At least one main configuration item if it is necessary to create another related configuration item.
Procedure
- Access the main menu Processes > Configuration Management > CMDB;
- Click on the last icon of the first line of the screen and then on "Create new device";
- It will appear on the registration screen, with the configuration item tabs to be set;
- Complete the fields provided in the tabs;
- Click on "Save".