See Map of Relationship of a CI
The Relationship Map is the place where you can visually have an overview of the relationship tree that exists between CIs and CIs Services. There you can use several filters to shape the type of result that will be presented.
What to do before
The visualization of the relationship map is conditioned to the following scenario:
Have performed the CI inventory; and
Built the relationship tree (see: Relating Configuration Item to a Service)
Procedure
- Access the functionality through the menu Processes > Configuration Management > CMDB;
- Click on "View map of relationship";
- On the CI Design Map screen, the following fields are available:
Field | Description |
|---|---|
Filter | a. Cause and Effect: Standard view of the system consisting of the graphical demonstration both below and above the selected CI node; b. Impact Analysis: Visualization that consists of a graphical demonstration of the items drawn below the selected node; c. Root Cause Analysis: visualization that consists of a graphical demonstration of the items designed above the selected node. |
Level | from 1 to 4 |
Icons | Arrow: allows to drag the map; Magnifying glass: allows to increase or decrease the zoom in the map. |