, such as release, knowledge, services related, and others.

The information link can occur throughout the entire lifecycle of the Problem, this way, it can - and should - be used at any time, if necessary.

However, it is necessary to have access to a Problem.

Learn how to effectively link different types of information, including release details, knowledge resources, and related services, to address and resolve problems throughout their lifecycle. Discover how accessing the problem is essential to establish th

Registering the Occurrences of the Problems

Relating Items to the Problem

Executing Problem

Docs - CITSmart 8 - EN

What is CITSmart ?

Introduction to Platform

Release Policy

Release Notes

Comparison of Versions

Version 8.0.0.0

What is New on CITSmart?

Untitled

Navigation and User Interface

Setting System URL

Creating Profile Access

Employee Registration

Home Panel

Initial Settings

Portfolio and Catalog

Service Level

Release 

Demand 

Knowledge 

Change 

Problem 

Configuration 

Event 

Capacity 

Availability 

Continuity 

Financial

Incident and Request

Overview of the Processes 

16 Processes

CITSmart Cloud Architecture

Authentication

Safety Recommendations

Creating Calendar

Language and Region

Data and Import

Data Management

Configuring CITSmart Environment

System Parameters

Customizing Fields 

Configuring E-mail Account

Registering Questionnaire Category

Automation

Log's and Auditing 

Mobile

Introduction to Platform Administration

Reviewing Comments in Knowledge Portal

Knowledge Portal

Experience Center

Service Portals

Smart Portal

Add-Ons

Automation and Operation

Communication and Notification

Contract Management

Mobile and Field Service

Project Management

Reports

Smart Analytics

Social Network

Surveys and Feedback

Aditional Features

Relating Items to the Problem

Before getting started

Procedure