Reopen Ticket
2 min
This functionality allows to reopen a closed ticket.
Before getting started
It is necessary to previously register tickets.
Procedure
- Access the functionality of the Ticket Management through the main menu Processes > Request and Incident Management > Service Request and Incident;
- Click the menu button located in the upper left corner of the screen and then on the item "Advanced Search";
- Click on the ticket you want and then on "Action" and "Reopen Ticket/Task";
- Confirm the ticket reopen.