Schedule Ticket Activity
2 min
This functionality schedules the activities from the ticket.
Before getting started
Make sure to have previously registered the periodic activities groups to schedule the ticket activities.
Procedure
- Access the functionality of the Ticket Management through the main menu Processes > Request and Incident Management > Service Request and Incident;
- Click on the ticket you want and select the option "Schedule activity" in the options menu;
- Click on the tab Create Schedule and complete the data necessary;
- Click on "Save". Note that the activities scheduled can be viewed in the Agenda and placed in the internal menu of the ticket.