Suspend Ticket
3 min
After creating a ticket, it is possible to manage its steps, including suspending the attendance, making the process more efficient.
Before getting started
Make sure to have permission for this action, in addition to having previously registered the justification of suspension.
Procedure
- Access the functionality of the Ticket Management through the main menu Processes > Request and Incident Management > Service Request and Incident;
- Select or search for the ticket;
- Click on the ticket, select the button “More Options” and choose the option "Suspend".
What to do next
Verify on the page if the related tickets have the status "suspended".