Validate and Close the Ticket
2 min
After attending the ticket, its execution should be validated and the ticket closed.
Before getting started
Make sure to have previously registered the ticket and to have permission to validate it.
Procedure
- Access the functionality of the Ticket Management through the main menu Processes > Ticket Management > Ticket;
- Click on the ticket you want, then in the icon “Open”;
- Certify that the ticket attendance was done according to what was requested;
- Click on the "Option" button and define the next step:
- "Save changes";
- "Send ticket".