Verify my Tickets
2 min
This functionality allows providing a summary of the service requests (tickets) made by the user.
Access to the user requests can be done in the Smart Portal, making the query quicker, without the need to enter it into the system.
This screen has the timer called “Activate/Deactivate timer”. When activated with a click, it will present a timer about the time spent and the time left to finish the request attendance in the field Remaining item list time.
Before getting started
Make sure to have previously registered the service request and the configuration item. The CI should be linked to the request.
Procedure
- Access the functionality My Requests through the main menu Processes > Request and Incident Management > My Requests;
- Enter a specific configuration item or click on "Search" to present the list of all items registered.