16 Processes
...
Overview of the Processes
Knowledge

Configuring External Access to the Knowledge Portal

6min

This knowledge is intended to configure and view the knowledge in the Knowledge Portal by the user that does not have a login and password.

Before getting started

The environment needs to be with the online environment and with the index functionality (SOLR) activated.

It is necessary to know the URL address to access the Knowledge Portal.

Procedure

Step 1:

  1. Access the main menu System > Settings > Knowledge Management (Indexing);
  2. Click on "Update the index server";
  3. Click on "Confirm".

Step 2:

  1. Access the main menu System > Settings > Knowledge Portal > Customize;
  2. To change the logo and background of the header, it is necessary to respect the size that is presented on the screen;
  3. In the Access field, enable the field "Enable External Access" to the option YES;
  4. Click on "Save".

Step 3:

  1. Access the main menu Processes > Knowledge Management > Knowledge;
  2. To create new knowledge, click on the "Operations" options button and then on "Add new knowledge";
  3. To edit an existed knowledge, search for the knowledge through the filters available and then click on "Edit";
  4. Complete the fields available and pay attention to the following fields:
    • Privacy field, that should be Public; and 
    • Access should be External;
  5. In the Publish field, enable the key to the option YES.

What to do next

Access the Knowledge Portal and search for some knowledge without login into it.

Did this page help you?
PREVIOUS
Knowledge
NEXT
Refining Search in Knowledge Portal
Docs powered by Archbee