16 Processes
...
Overview of the Processes
Knowledge
Configuring External Access to the Knowledge Portal
6min
this knowledge is intended to configure and view the knowledge in the knowledge portal knowledge portal by the user that does not have a login and password before getting started the environment needs to be with the online environment and with the index functionality (solr) activated it is necessary to know the url address to access the knowledge portal procedure step 1 step 1 access the main menu system > settings > knowledge management (indexing) ; click on " update the index server "; click on " confirm " step 2 step 2 access the main menu system > settings > knowledge portal > customize ; to change the logo and background of the header, it is necessary to respect the size that is presented on the screen; in the access field, enable the field " enable external access " to the option yes ; click on " save " step 3 step 3 access the main menu processes > knowledge management > knowledge ; to create new knowledge, click on the " operations " options button and then on " add new knowledge "; to edit an existed knowledge, search for the knowledge through the filters available and then click on " edit "; complete the fields available and pay attention to the following fields privacy field, that should be public ; and access should be external ; in the publish field, enable the key to the option yes what to do next access the knowledge portal knowledge portal and search for some knowledge without login into it