Release Notes - 2022
Welcome to CITSmart Version 9.2.2.8. This version presents the following bug fixes:
Number | Type | Description |
|---|---|---|
TASKER 14987 | Correction | Fix in order to allow getting objects on the execution of a flow that uses integration flows |
ITSM 11164 | Correction | Bug fix when reopening a ticket that was not recalculating the time the ticket was closed |
TASKER 14901 | Correction | Correction in the handling of sending emails, GraphMail |
ITSM 10784 | Correction | Bug fix when typing the ticket number in the search bar, the ticket was only displayed if the screen was refreshed |
ITSM 10783 and 11164 | Correction | Correction with SLA recalculation and SLA with service time limitation |
TASKER 14898 | Correction | Adjustment on the maintenance screen to link a service time to a contract |
TASKER 14966 | Correction | Fix in order to allow getting objects on the execution of a flow that uses integration flows |
ITSM 10783 | Correction | Service time screen fix |
ITSM 10855 | Correction | EVM module fix |
For this version, the compatible Neuro is 1.3.7.6
Aditional orientations
- It is necessary to give permission (r, w, and x) of writing and reading, in the folder where the GraphMail files will be saved;
- Tule that forced priority to be Low was removed so that an SLA could be set to "Agreeable". Now, when closing a ticket, the deadline date is always recalculated, when the last task is not accounted for by the SLA;
Welcome to CITSmart Version 9.2.2.7. This version presents the following bug fixes:
Number | Type | Description |
|---|---|---|
ITSM 11013 | Correction | Bug fix that corrupted a ticket by linking a change ticket to a ticket management |
ITSM 11245 | Correction | Bug fix in the Experience Center registration |
ITSM 11246 | Correction | Portfolio bug fix |
ITSM 11247 | Correction | Bug fix for flow notification |
ITSM 10786 | Correction | Bug fix where page forwarding error occurred when logging from visitor to user in the knowledge base |
TASKER 14943 | Correction | NullPointer bugfix - when closing a ticket that has related and has already been reopened |
TASKER 14944 | Correction | Bug fix where the system was not sending notifications to stakeholders that there was a comment record |
For this version, the compatible Neuro is 1.3.7.6.
Procedure to receive e-mail notification for comment registration:
- Register stakeholders in the knowledge register;
- Fill in the parameters to send an e-mail with this functionality:
- SMTP_ENVIO_RemetenteNotificacoesSolicitacao - 10
- ID_MODELO_EMAIL_ENVIO_COMENTARIO_BASE_CONHECIMENTO - 457
- Register a comment;
- Check if a comment registration notification e-mail has been sent.
Welcome to CITSmart Version 9.2.2.6. This version presents the following bug fixes:
Number | Type | Description |
|---|---|---|
ITSM 11013 | Correction | Bug fix that corrupted a ticket by linking a change ticket to a ticket management |
ITSM 11245 | Correction | Bug fix in the Experience Center registration |
ITSM 11246 | Correction | Portfolio bug fix |
ITSM 11247 | Correction | Bug fix for flow notification |
For this version, the compatible Neuro is 1.3.7.7.
Welcome to CITSmart Version 9.1.2.35. This version presents the following bug fixes:
Number | Type | Description | Attachments |
|---|---|---|---|
Tasker 14781 | Correction | Change the message on the ticket view screen | |
Tasker 14779 | Correction | Check Null Pointer error when requesting system access via Knowledge Portal | |
Tasker 14687 | Correction | Check the possibility of removing the "Register Opinion" action from closed tickets in the Smart Portal | |
Tasker 14782 | Correction | Adjust issue keys not bringing request data | |
Tasker 14665 | Correction | OAUTH2 integration for email | |
ITSM 10782 | Correction | Allow approval via e-mail for a user without system access | |
For this version, the compatible Neuro is 1.3.7.7.
Welcome to CITSmart Version 9.1.2.34. This version presents the following bug fixes:
Number | Type | Description |
|---|---|---|
14735 | Correction | Adjust line break in notification keys of scaling |
14733 | Correction | Handle HTML injection in CitFrameWork screens |
My 10332 | Correction | Check system keys for errors when using the notification e-mail |
14664 | Correction | Handle e-mail sending keys in Problem, Change, and Knowledge Management |
My 8566 | Correction | Bug checked when reclassifying ticket when it was already captured. |
My 8326 | Correction | When changing the folder of knowledge, a notification is sent to those involved, even if it is configured not to notify |
My 10575 | Correction | Error when logging in from Mobile in ITSM |
My 10593 | Correction | Check for behavior failure in Experience Center not returning to Portfolio Screen after opening the ticket |
My 10428 | Correction | Error in the keys ${NOMEGRUPOATUAL} e ${GRUPOATUAL} when sending an e-mail |
My 10191 | Correction | Show Captcha |
My 10324 | Correction | Error on the Problem screen when showing the priority label |
My 10257 | Correction | Create parameters to include ChatBot Widget on the login screen |
My 10315 | Correction | Vulnerability bug fix |
14736 | Correction | Adjust key ${DESCRSITUACAO} because it is returning a code line |
14775 | Correction | Notify Requester on Delegation of a Ticket |
For this version, the compatible Neuro is 1.3.7.6.
